Sr. Medical Office Coordinator

Johns Hopkins University
Baltimore, MD
Sep 13, 2022
Sep 25, 2022
Full Time
The Department of Plastic & Reconstructive Surgery is seeking a Senior Medical Office Coordinator who will coordinate the day to day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. This role will adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time.Provide administrative support for medical matters on behalf of physicians, as well as, general academic/general administrative support.Specific Duties & Responsibilities: Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information. Collect insurance information and complete surgery scheduling and registration in EPIC.Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician. Coordinate follow-up office visits by providing information about treatment and testing locations. Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process. When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments.Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources.Review clinic schedules and make adjustments as appropriate.Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures. Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly. Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.May require travel to multiple work sites.Perform other duties as required.Minimum Qualifications (Mandatory):High School Diploma or GED required. 3 years progressively responsible medical office experience. Medical terminology. Additional education may be substituted for up to one year of experience.Preferred Qualifications: Two years college or equivalent work experience; knowledge of patient registration and scheduling in Epic and experience in the Johns Hopkins system strongly preferred.Special Knowledge, Skills & Abilities: Intermediate computer and proofreading skills. Able to work independently. Support fellow staff members, and promote team success.Classified Title: Sr. Medical Office CoordinatorRole/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.59 - $24.80/hr (commensurate with experience)Employee group: Full Time Schedule: M-F, 8:30am-5:00pm Exempt Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Plastic Surgery Personnel area: School of MedicineThe successful candidate(s) for this position will be subject to a pre-employment background check.The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the LawLearn more: InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711.Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.Note: Job Postings are updated daily and remain online until filled.Hybrid

Similar jobs