Field Service Technician I

Manassas, VA
Sep 15, 2022
Sep 25, 2022
Full Time
Power up your career by joining the NOVEC team to provide reliable, cost-effective energy and related services for our customer-owners, employees and the communities that we serve! We are currently looking for a Field Service Technician (Level I) to provide meter services necessary to obtain metering readings, ensure accurate recordings of electric usage, and perform meter installation and removal while maintaining a high level of customer satisfaction in accordance with NOVEC's policies and procedures. Key Job Responsibilities include, but are not limited to, the following: Obtain meter readings; ensure accurate recordings of electric usage; and operate, investigate, maintain, and update records for proper billing utilizing G-5 hand held equipment.Schedule daily workload and coordinate with colleagues to arrange for access to property to perform meter services.Operate motor vehicles equipped with GPS meter reading computers. Conduct route updates with meter reading equipment. Perform spotter guide tasks as needed in support of service restoration.Respond to customer information needs as first line point-of contact relating to meter services and utility programs.Investigate, document, and report current diversion, unsafe meter conditions, and abnormal or hazardous system conditions observed.Assist as directed in restoration of electric service during outages.Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.Education and Experience:High School Diploma or GED is required. One year of directly related customer service or equivalent experience is desired. Successful completion of Meter Reading Proficiency Test within six months of employment is required.Knowledge, Skills and Abilities Required:General knowledge of current diversion and the ability to document such information. Ability to communicate effectively and professionally with all levels of staff and the general public both orally and in writing while maintaining professionalism and control in all circumstances. Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines.Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction.Apply working knowledge and ability to operate a personal computer/laptop and related software such as NISC, Polaris Workforce, MS Office; and operate G-5 hand held data collection equipment. If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship for this position.

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