This HR Program Manager, Employee Experience is responsible for developing and leading the enterprise-wide onboarding and offboarding employee program to ensure FINRA provides world-class experiences.Essential Job Functions:The Onboarding process will successfully integrate new hires and rehires into FINRA and ensure a positive experience for all employees. Effective onboarding lays the foundation for long-term success, employee engagement and loyalty - and will include:Designing and managing pre-start date welcome activities.Re-designing an exceptional New Employee Orientation experience.Partnering with Technology and other People Solutions Centers of Excellence to set up new hires with equipment and online access to FINRA systems for their day one.Managing the assignment of all required new employee certifications/learning programs in the LMS.Managing the various components of New Employee Orientation sessions.Managing design of new employee resources (eg, the New Employee Checklist, the Checklist of Managers of New Employees, etc.).Managing the "FINRA Friend" program to connect new employees with an experienced employee to answer day-to-day questions.Coaching and supporting managers of new hires so managers can effectively assimilate the new hire into the team.Building a multi-month curriculum to build new hire knowledge about the organization and our mission and values.Managing the Offboarding process to ensure departing employees transition out of FINRA smoothly and leave with a positive impression of their exit from the organization. Effective offboarding will include:Partnering with Technology and other People Solutions Centers of Excellence to recover company assets and disconnect online access to FINRA systems.Managing the exit interview process so departing employees leave FINRA with a favorable impression.Analyzing exit interview data and recommending continuous improvement enhancements.Enhancing and managing an alumni outreach program to keep former employees connected to FINRA.Other Responsibilities:Other duties as assigned.Education/Experience Requirements:Bachelor's degree in Human Resources, Learning & Development, or Organization Development, or related field, and minimum seven (7) years' human resources experience or related field, or an equivalent combination of education and experience. Master's degree preferred.Minimum of five years of proven experience leading successful large-scale organization-wide human resource programs and initiatives.Strong critical thinking and analytical skills are essential.Superior oral and written communication skills are a must.Excellent interpersonal and relationship skills needed to build not only strong client relationships with FINRA leadership but also strong working relationships within the People Solutions team.Excellent organizational and time management skills.Results-driven and metrics-focused.Able to navigate within a multi-business line setting.Ability to manage multiple projects simultaneously and prioritize based on strategic goals.Approaches tasks with a sense of urgency and a drive to complete tasks by the deadline.Self-directed learner; quick to pick up new concepts and information.Strong internal customer focus orientation.Ability to create and contribute to a highly collaborative work environment.Other Desirable Skills:Previous experience designing and managing phenomenal orientation and/or offboarding programsWorking Conditions: Ability to work in a hybrid work environment.Travel as needed.Extended hours as needed.#LI-HybridTo be considered for this position, please submit an application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.Please note: If the "Apply Now" button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's accommodation help line at 240.386.4865. Please note that this number is exclusively for inquiries regarding application accommodations.Employees may be eligible for a discretionary bonus in addition to base pay. FINRA also provides a variety of benefits including comprehensive health and welfare benefits, life and disability insurance, paid holidays, vacation, personal, and sick leave. FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.Important InformationFINRA's Code of Conduct imposes restrictions on employees' investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code's investment and securities account restrictions, and new employees must comply with those investment restrictions-including disposing of any security issued by a company on FINRA's Prohibited Company List or obtaining a written waiver from their Executive Vice President-by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.You can read more about these restrictions here.As standard practice, employees must also execute FINRA's Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company's policy on nepotism.Search Firm RepresentativesPlease be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.FINRA is an Equal Opportunity and Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. (C) 2020 FINRA. All rights reserved. FINRA is a registered trademark of the Financial Industry Regulatory Authority, Inc.