Network Operations Center (NOC) Manager - SATCOM Experience

Expiring today

Laurel, MD
Sep 17, 2022
Sep 24, 2022
Full Time
Overview: The Manager, Network Operations Center (NOC) is responsible for leading a team of NOC Operators responsible for providing Tiers 1 and 2 support to customers in a 24x7 work environment. This role will facilitate as needed between the NOC Team and the Technical Operations, Network Engineering, and Infrastructure Engineering teams, as additional points of escalation. Responsibilities: Oversee the operation, maintenance, reliability, and quality of transmission for the NOC.Oversee the daily operations of the NOC and ensure the team is properly staffed, trained, and equipped to provide level 1 and 2 support to our customers.Ensure that the NOC is meeting defined Service Level Agreements (SLAs) for our customers.Continuously evaluate and improve the operational support and maintenance procedures focused on avoiding unscheduled service interruptions and achieving best in class customer support.Coordinate and collaborate with Manager, Technical Operations and Manager, Teleport Engineering & Facilities to ensure alignment with cross-functional processes and procedures, and delineation of teleport and customer support responsibilities.Build a winning team through recruitment, training, and development with meaningful, timely feedback and recognition.Develop, document, and ensure compliance with NOC processes and procedures.Act as a point of technical escalation and support, as needed.Assign and manage workload and shift work schedules.Provide off-hour, weekend, and holiday on-call response, as needed. Qualifications: US Citizen with an active US Government issued secret security clearance and the ability to maintain this clearance.5+ years of technical experience in the satellite communications and/or broadcast industry.5+ years of experience leading and mentoring a team.Team leader with the ability to formulate and implement effective strategies in a technical environment.Ability to create positive working relationships internally with team members and other departments, and externally with customers of varying size and scope.Broad knowledge and understanding of a wide range of satellite communications products, services, and infrastructure incorporating very small aperture terminal (VSAT), airborne ISR/COTOM, teleport, broadcast, and mobile satellite services for mission critical applications.Effective verbal and written communication skills.Ability to work efficiently and accurately under pressure.Ability and willingness to provide on-call support, as needed.Valued but not required skills and experience:Bachelor's Degree in Telecommunications or equivalent Military experience and training (eg, Army MOS 25S; Air Force AFSC 2E1X1).Vaccination Requirements:As a federal government contractor, UltiSat complies with the federal vaccination mandate. All candidates that have signed an offer letter of employment are required to provide proof of full vaccination or request and receive approval for a religious or medical accommodation prior to their date of hire. Start dates will be delayed until proof of vaccination or an approved accommodation is provided. All employees are required to comply with UltiSat's Coronavirus Health & Safety policy. About UltiSat: UltiSat is a global provider of end-to-end managed networks, cyber-security capabilities, and advanced engineering and technical services. We focus on the unique needs of customers in the defense, national security, civil government, humanitarian-aid and critical infrastructure markets. Offering a range of services including satellite, terrestrial and wireless networks, airborne ISR solutions, as well as systems integration and field services, UltiSat specializes in providing secure communications and networking solutions for missions of high consequence.Comprehensive mission communications solutionsFacilities based network infrastructureIn-house engineering and technical expertiseField deployment capabilitiesCommitment to deliver above and beyondEqual Opportunity Employer - Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation If you are a disabled individual or disabled Veteran and require a reasonable accommodation in applying for any posted position, please contact us at or (240) 243-5100.