CCB Program Manager for Chase Leadership Development Program

JPMorgan Chase Bank, NA
Newark, DE
Sep 17, 2022
Sep 24, 2022
Full Time
Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience. The Chase Leadership Development Program is a structured two-year rotational program during which time Analyst perform 3 eight-month cross-LOB rotations within CCB core disciplines to ensure the appropriate experience and skill development to achieve the program's objective of creating future general managers and leaders. In addition to their experiences within each rotation, Analyst are engaged in a robust training and development curriculum that enhances their LOB and functional knowledge and leadership skills in advance of each new rotation to enhance their functional knowledge and expertise. Participants receive comprehensive feedback and coaching through a structured performance management process to position them for future roles within CCB upon program completion. Job Function and Responsibilities The CCB Campus Program Manager will work with key stakeholders in within the CCB functions across Chase and will partner closely with Campus Recruiting, HRBPs, Talent team and CCB leadership. Program management responsibilities are critical to the success of the Programs. This role plays a variety of roles within the Program including supporting Rotational and Summer Analysts, developing and managing key business relationships, and managing the overall Program strategy & tactical execution. This role provides an excellent opportunity for end-to-end ownership. The role has high visibility with Executives and internal partners across CCB. The successful Campus Program Manager develops key business relationships, serves as a sounding board for Analysts and creates, influences and executes key components of the Programs' strategy. This role provides an excellent opportunity for end-to-end ownership and partnership. Program Talent Development, Assessment & Engagement: * Manage CLDP core program processes including: role identification, rotations, end of program mobility, performance management, compensation, and training & development * Provide Program participants, LOB Executives, Managers and HRBPs, and local management teams with ongoing program updates * Partner with LOB rotation managers to manage program participants' performance and address any performance issues * Support performance management, talent development and assessment processes * Work with key stakeholders to refine and execute recruiting strategies, training and development strategies, LOB engagement, performance management & compensation, and other key program strategies and decisions Project and Program Management: Be part of the team who: * Manage Analyst role/rotation and Summer Analyst placement processes * Partner with Training on strategy and Execution of Program Training & Development strategy and execution where applicable * Manage Program performance management & compensation process * Manage End-of-Program mobility process * Partner closely with Program Coordinator to successfully implement logistics of training, rotations/roles, placements, etc. * Drive the production, analysis, and distribution of key Program metrics * Participate in and lead key Program initiatives including developing new Program strategies, process design, process re-engineering, budgeting * Develop and execute on the ideal participant and hiring leader experience * Support Program Training & Development for summer intern population * Partner closely with campus recruiting on key diversity, intern placements and any initiative which comes up Growth and Enhancement of the Program for new LOB's, Locations etc. * Develop relationships with key leadership teams and HRBPs across LOBs * Build understanding of various roles within and across the LOBs * Provide on-the-ground support to Analysts and Summer Analysts * Manage relationships with LOB Rotation Managers, ensure roles and rotations meet Program criteria, and identify key roles for next rotation cycle/ demand cycle * Partner closely with Program Recruiter to develop school strategy for new and existing markets (key universities, student organizations and majors), refine candidate profile and build LOB engagement in recruiting activities * Partner closely with Program Recruiter to develop key experiences bridging the gap across the teams * Successfully manage change across programs as process improvements and enhancements require * Partner with CLDP Program Managers teams to ensure consistent Program strategies and processes where applicable * Identify key roles for next rotation cycle / demand cycle Qualifications * 3-5 years of experience in Program Management, HR Business Partner, Recruiting or Talent Development preferred * Demonstrated ability to manage multiple, strategic client relationships at all levels * Excellent verbal and written communications, presentation, and facilitation skills * Able to manage time effectively, prioritize and escalate appropriately * Demonstrated results and experience with direct and/or indirect people management, including providing feedback, coaching, and development planning * Acute attention to detail, follow-through and results orientation * Able to successfully multi-task across tactical and strategic initiatives * High degree of initiative and autonomy but must be able to function successfully as part of a team * Honed consultative and influencing skills * Demonstrate exceptional project and process management skills * Innovative and creative; able to generate new ideas; forward-thinker who can evolve the Programs with the changing needs of the business; thought-leader * Strong professional presence * Outstanding in-person and virtual team skills * Excellent EXCEL skills * Some travel requiredChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans