Assistant Manager

Sam's Xpress Car Wash
Henrico County, VA
Sep 21, 2022
Sep 25, 2022
Full Time
We are currently seeking a motivated individual to join our team at one of many locations as an Assistant Manager. This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high quality customer service to car wash customers and the employee. The Assistant Manager is accountable for overall performance of the team during assigned shift. The Assistant Manager will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam's Xpress(R) Car Wash makes our mark as the new benchmark for dynamic and friendly service.Essential Duties and ResponsibilitiesFoster a positive work environment that reassures open and honest dialogue, feedback and innovation Motivate car wash team to achieve their best performance through continuous coaching and developmentCommunicate both verbally and in writing with all levels of employeesMaintain accurate records and documentation as requiredEnsure adherence and compliance with all established policies, procedures and processesResponsible for ensuring a professional appearance and attitude at all timesAccountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of salePromote sales, manage expenses and maximize profitabilityAccountable for overall performance of the team during assigned shiftEstablish, demonstrate and recognize exceptional customer service to ensure customer satisfactionProvide associates the tools necessary to ensure exceptional customer experiences and interactionsServe as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift. Document all complaints and communicate with the ManagerProvide positive resolutions to challenges and/or concerns from customersMaintain a neat, clean and organized overall site appearance at each locationOther duties as assigned by the location Site ManagerQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum QualificationsHigh school diploma or equivalentLeadership ability to motivate with a positive, and fun attitudeAbility to be calm and think clearly in a fast paced ever changing environmentAttention to detail with initiative, and little need for direction and multitask effectivelyConduct yourself in a consistently positive manner and be a great team playerProfessionalism, honesty and ethical standards in all situationsExperience with Microsoft Office SuiteMust maintain reliable transportationMust be able to multitask and use time management skills effectively to complete specific tasksMust be able to effectively communicate with staff and customersWillingness to submit and ability to pass all pre-employment testingPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weatherFrequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the timeRegularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25-50 pounds with assistanceWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position will work at a job site location and be exposed to the weather elements at all times.Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are completeEvenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour dayBenefitsCompetitive salaryOpportunities for professional growth401(K) with employer match for all employeesEmployee referral bonusSpecialized training and developmentA career with Sam's Xpress(R) is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.Medical, Dental and Vision Insurance for full-time employeesCompany sponsored Group Term Life Insurance for all full-time employeesFURTHER INFORMATIONThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI190959176