Senior Manager, Network Infrastructure & Cloud Technology - Large Non-Profit Health Organization

Quantum Search Partners
Rockville, MD
Sep 22, 2022
Sep 25, 2022
Full Time
A$ A' "A' ?Senior Manager, Network Infrastructure & Cloud TechnologyLarge Non-Profit Health Organization Rockville, MD (Hybrid Remote) Summary of the PositionThe Sr. Manager, Network & Cloud Technology will be leading the team of engineers supporting Network, Datacenter, Storage, and Unified Communications (Technical Operations). This team of engineers is responsible for maintaining and working on existing core enterprise network and datacenter operation while incorporating emerging technologies in a cost effective manner to support the business strategy. The team is also responsible for supporting our infrastructure in a hybrid cloud datacenter model. The Sr. Manager will also have a proficiency, solid understanding and hands on experience in at least two areas within Technology Operations and is able to transform complex problems and abstract concepts into executable technology solutions. In this role, the Sr Manager is accountable for leading, driving and developing solutions involving network, storage, UC, datacenter that are best suited for the business requirements, whether onsite or cloud based, that are cost effective and meet the strategic vision. The role will be responsible for documenting these designs and ensuring communication and delivery of these services globally. The Sr. manager is also responsible for managing day to day operations such as patching, tuning, monitoring, problem identification and remediation, backups, upgrades, to ensure a stable and reliable infrastructure.This is a hands-on supervisory position reporting to the IT Operations Director.Roles and ResponsibilitiesDevelop process, procedures and troubleshooting instructions to support Tier 3 troubleshootingEstablish and test DR plansEstablish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunitiesProvide strong technical leadership, guidance to engineers.Partner with senior leadership and other managers to meet goals and provide business solutions.Responsible for assessing talent, identifying gaps, and provide development mentorship and provides opportunities for stretch roles to develop future leaders.Sets performance standards and holds team members accountable to standards.Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions.Lead the development of consistent network and datacenter solution standards with appropriate documentation, templates, use cases and acceptance testingMaintain and support a "A< oesteady state' environment to ensure high reliability, high availability and appropriate security of services within Technical Operations.Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideasIdentify and Manage budgetWork regularly with the help desk service delivery manager as need for escalation supportEnsure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely mannerManage and prioritize team's work.Manage work efforts based on ITIL frameworkBasic QualificationsBachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experienceEight (8) years experience of Network Enterprise experienceFive (5) years of professional IT work experience with enterprise data center and technical operations.Three (3) years managing teams or staffSkills SoughtTechnical hands-on experience with network engineeringWorking knowledge of routing protocols like BGP, EIGRP, L2/L3 LAN, Wifi,Working knowledge of Software Defined Data Centers, Cloud NetworkingWorking knowledge to Virtualization and Cloud computingWorking knowledge of storage technologiesDemonstrated project execution skills and experience working directly with IT and business users.Effectively plan, organize, and execute tasks, projects, and initiativesCritical thinking and analysis skillsStrong process development skillsStrong people management skillsStrong leadership skills in driving engagement, adoption and change for processes and technology.Ability to manage multiple efforts concurrently.Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders.Preferred Qualifications.Working knowledge of ITIL service management particularly around operationsExperience moving datacenter and/or networking services to a cloud environmentAbility to handle multiple priorities in a fast-paced environment.Able to work flexible hours when needed. In addition to normal business hours of 8:30 am 5:00 pm Monday through Friday, serves on a team to provide 24 hour a day, 7 days a week response to emergency alarm calls and can be available on short notice to support requests during unusual hours, especially early or late in the day during the business week.Supervisory ResponsibilitiesThis role will manage 5 - 10 engineering resources.