Performance Analyst

Washington D.C
Sep 22, 2022
Sep 26, 2022
Full Time
Performance Analyst Marketing Statement:

Do you know of anyone who: loves working with both people and data, likes using data and metrics to drive progress on achieving priorities, is interested in learning new skills to become an adept coder, dashboard creator, and data visualizer, is passionate about creating a better, fairer transit system that improves regional mobility, especially for vulnerable populations who rely on transit the most wants to have a direct impact on their community.

We're hiring to fill two Performance Analyst positions in the Office of Transit Performance Management. The person who fills this role will join a team that is focused on using data to build a safer, more reliable, and more equitable public transportation in the Washington Metro Area. These analysts will primarily support our bus, paratransit, and supply chain teams to deliver the best possible service to Metro's customers. They will provide thoughtful analysis using a variety of data sources to help answer key questions, create dashboards and other visualizations that focus on driving action, and help develop new performance metrics that are focused on improving overall customer experience.

Minimum Qualifications:

  • Bachelor's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

  • A minimum of four (4) years of experience performing quantitative analysis, analytical problem solving, metric development and/or business strategy implementation, to include at least two years:
    • Using a business intelligence software or programming language (such as R, Tableau or Power BI) to build reports or dashboards that automatically refresh
    • Presenting performance data and analysis results to managers and/or clients both orally and in writing
    • Creating visuals in Excel and presentations and/or reports in PowerPoint for managerial audiences

  • N/A

  • Master's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.
  • Advanced skills using R, SQL or Python to extract, manipulate and clean data.

Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Performance Analyst collects, analyzes, documents, and communicates performance measure results internally. Working on behalf of client offices, the Performance Analyst conducts root-cause analysis, drafts recommendations for managers and prepares visualizations that clarify results. The Performance Analyst facilitates target setting and business plan development at the department and office level and interacts regularly with managers to inform internal performance measurement reporting.

Essential Functions:
  • Collects, analyzes, documents and prepares internal reports on performance measures to evaluate how effectively Metro is meeting strategic goals, business plan objectives and/or mitigating risks.
  • Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
  • Prepares and communicates performance analysis results and recommendations to his/her supervisor and client offices within Metro, utilizing tables, graphs, PowerPoint presentations, and narratives.
  • Gathers feedback from managers on performance reporting needs and summarizes in narrative format.
  • Gathers data and compiles presentations for front-line employees on performance results.
  • Facilitates department and office business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals.
  • Compiles and displays peer transit authority data for client offices to compare performance in accordance with confidentiality requirements.
  • Serves as internal consultant to client offices, assisting departments/offices to monitor results, clarify challenges and bring insights to facilitate process improvement. Manage well-defined performance improvement projects, such as dashboard development.
  • Conducts data quality checks to retain Metro's credibility and enable management to have accurate data to resolve service problems, maximize service reliability, and minimize cost.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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