Deputy Supervisor, Maintenance Dispatch Center

Lorton, Virginia
Sep 22, 2022
Oct 27, 2022
Full Time

Maintenance Dispatch Center Deputy Supervisor

Lorton, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.

The Maintenance Dispatch Center Deputy Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators of ILD's Maintenance Dispatch Center in Virginia. The Maintenance Dispatch Center Deputy Supervisor oversees the coordination support to the Enforcement Technology Equipment Maintenance and Repair Program involving 24/7, 365-day shift operations.


Work you'll do

As a Maintenance Dispatch Center Deputy Supervisor within our U.S. Customs and Border Protection ( CBP) team, you will:
  • Work with the Maintenance Dispatch Center Supervisor and is responsible for day-to-day management of the ILD Operations Center
  • Assist with the management and oversight of the quality control of all incoming phone calls fielded by the Maintenance Dispatch Coordinators
  • Supervise/Manage/Coordinate (as necessary) Work Order planning and scheduling so that the best support is provided
  • Act as the MDC Supervisor when the MDC Supervisor is not available
  • Oversee a team of Maintenance Dispatch Coordinators
  • Work with various functional areas in evaluating existing processes and identify process improvement opportunities to drive business results (i.e., cost reductions, operational efficiencies, adequate controls, etc.)
  • Ensure employees in functional areas follow established procedures and generate finished work product under time and budgetary constraints and ensure service yields the expected outcome and meets established goals
  • Assist in definition of business requirements, analysis of business case, and development of project plans
  • Anticipate problems and work to mitigate risks
  • Interface with contract managers and customers
  • Prioritize service calls for assistance from various field activities and dispatch to technicians and vendors for repair
  • Perform analysis of ETP database for accuracy and follow-up on existing and historical trouble calls
  • Provide reports on maintenance, inventory, and supply chain activities as requested
  • Coordinate with multiple third-party vendors for quality and timely repair activities as needed
  • Review and submit Operational Status Reports
  • Manage and coordinate the operations center personnel work schedule.
  • Responsible for the overall direction, development, and evaluation of twelve team members by carrying out supervisory responsibilities in accordance with company policies and procedures and applicable laws
  • Supervise, schedule, train, mentor, and assist staff and makes recommendations
  • Provide guidance for professional development
  • Responsible for subordinate employees' performance reviews
  • Other duties as assigned


  • Bachelor's degree in operations management or related discipline OR
  • High school diploma or GED and 4+ additional years of a combination of education and supervisory-level experience may be substituted.
  • 3+ years related maintenance support experience preferably in a large scale contracting environment
  • CBP Background Investigation (BI) required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
  • Ability to exercise independent judgment and reasoning skills
  • Demonstrated supervisory skills
  • Demonstrated project management skills
  • Ability to plan, organize, schedule and direct varied programs and tasks involved within the daily activities of contract
  • Ability to adapt and realign skills in changing or emergency environments
  • Ability to work nights, weekends, and holidays as required
  • Critical thinking and problem-solving skills, strong work ethic, ability to be a self-starter, and the desire to work and succeed in a rigorous and challenging dynamic business environment
  • Proficient in all Microsoft Office Suite applications. Microsoft Word, Excel, PowerPoint at intermediate level.

  • Knowledge of Maximo CMMS and ServiceNow ticket system a plus

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.


At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News-

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site -

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LinkedIn -

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#Chenega IT Enterprise Services, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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