Training Lead

Working from home
Sep 22, 2022
Oct 22, 2022
Full Time
Job Summary

Aptive is seeking a Training Lead with demonstrated experience generating user-friendly, dynamic training environments; developing trainings that inform audiences; and encouraging interaction and participation for adult learners.

The Training Lead will be responsible for developing and implementing a comprehensive Training Plan for an office within the Veterans Benefits Administration (VBA). In addition, this role will provide in-person training at pilot locations and virtual sessions to VBA employees on business processes, workflow tasks and associated technology related to automated claims delivery. The Training Lead will be expected to use VBA-approved training platforms, track and maintain training rosters, assisting with online polls and training exercises, distribute and collect pre-work packages, create breakout rooms during project application exercise and more.

This is a key team player who will also assist with engagement activities and program development focused on communicating and sharing information with VBA employees. To be successful in this role, the candidate will also need strong customer interaction skills and the ability to manage multiple tasks in a large, complex organization.

This is a mid-level, full-time position. This position is contingent based on contract award.

Primary Responsibilities

  • Develop a Training Plan that outlines the training requirements, strategy, schedule, resources, environment, materials and evaluation metrics.
  • Lead, plan, manage, execute and close out in-person and virtual trainings in support of the client's mission.
  • Coordinate with government clients to assign training room locations, prepare the training room and transport physical and electronic training materials.
  • Monitor performance to ensure project tasks are completed on time, on budget and within scope.
  • Capture and distribute event findings, including outcomes, decisions and action items to inform future sessions.
  • Track program level risks, issues, scope and timing changes.
  • Coordinate with project manager for status report information on a weekly and monthly timeframe.
  • Support the establishment of metrics and measurements to track the performance of the change and transformation recommendations.

Minimum Qualifications

  • Demonstrated experience working in a complex team-based environment in a consulting-type organization focused on enterprise transformation initiatives.
  • Knowledge of adult learning and change management best practices and methodologies (e.g., ADDIE, Prosci).
  • Highly organized, systematic and proactive in delivering/preparing materials and meeting client expectations within a fast-paced environment.
  • Bachelor's degree in a related field of study. Prosci Change Management Certification desired but not necessary.
  • Proven event planning and logistics experience to lead the organization and execution of virtual trainings.
  • Ability to obtain and maintain a public trust clearance.
  • Legal authorization to work in the U.S.
  • Ability to travel multiple times a year for in-person training events.
  • Experience working with multiple levels of stakeholders to help them identify and prioritize transformation and change management initiatives
  • Advanced proficiency with MS Word, Excel, and PowerPoint, and Teams is a plus.

Desired Qualifications

  • Experience with Microsoft Teams and other online platforms conducive to online group learning and engagement.
  • Strong knowledge of training and technical assistance delivery best practices including adult learning theory, assessment, analysis, instructional strategies and tactics.
  • Strong critical thinking and analytical skills.
  • Proven ability to organize, prioritize and work well with others.
  • Ability to communicate thoughts, ideas and solutions logically both written and orally.
  • Experience using and managing documentation and materials in SharePoint.
  • Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
  • Capable self-starter with a drive to get all types of work done and high attention to detail.
  • Ability to interact and engage with Executive-level stakeholders.
  • Takes initiative on project tasks that need to be updated or reviewed.
  • Has a proactive attitude and works ahead to anticipate needs of client and project.
  • Ability to multitask on items throughout the project and virtual trainings when feasible.

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

COVID 19 Vaccine Statement

This position supports a federal government contract and is subject to government vaccination mandates or other customer vaccination requirements. All new hires are required to report their vaccination status and proof of vaccination, or an adjudicated accommodation may be required for employment.

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