Travel Agent (Hybrid)

Rockville , MD
Sep 21, 2022
Sep 29, 2022
Analyst, Research
Full Time
Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary:
Westat is seeking a Travel Agent to arrange transportation and lodging for individuals and clients needing domestic and international arrangements.

Job Responsibilities:
•    Schedule travel-air, hotel, car and Amtrak train arrangements using SABRE.
•    Schedule travel for in-house and field employees.
•    Find fare and schedule information for customers' needs and preferences.
•    Make professional, accurate, cost-effective, travel arrangements for all clients.
•    Follow company procedures, guidelines and standards related to travel reservations.
•    Develop and maintain Passenger Name Records and profiles.
•    Ensure travel accommodations are completed in an efficient and timely manner.
•    Make alternative booking arrangements if changes arise before and during a trip.
•    Perform other duties as assigned.

Basic Qualifications:
•    A High School degree and at least 2 years' of recent experience with SABRE and are up-to-date with classes related to the travel industry. Prefer native SABRE users-or at least knowledge of native SABRE.

Minimum Qualifications:
•    Must have working knowledge of NATIVE SABRE and Microsoft Office Suite. 
•    Excellent communication and computer skills.
•    Good time management and interpersonal skills. 
•    Working knowledge and experience in the travel or tourism field. 
•    Ability to be diplomatic with clients.
•    Ability to work well under pressure. 
•    High accuracy and attention to detail. 
•    Ability to work in a team environment.
•    Excellent customer service skills. 
•    Must be detail oriented and have excellent organizational skills.

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Eligible employees may participate in:
  • Employee Stock Ownership Plan
  • 401(k) Retirement Plan
  • Paid Parental Leave
  • Vacation Leave
  • Sick Leave
  • Holiday Leave
  • Professional Development
  • Health Advocate
  • Employee Assistance Program
  • Travel Accident Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Life and AD&D Insurance
  • Critical Illness Insurance
  • Supplemental Life Insurance
  • Flexible Spending Account
  • Health Savings Account

Protecting the health and safety of our employees and survey participants is a top priority for Westat. As a federal government contractor, Westat will require Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire and to follow all safety protocols, subject to approved accommodations under applicable law.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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