Member Services Representative

Location
Washington, DC
Posted
Sep 27, 2022
Closes
Sep 29, 2022
Ref
232847202209
Function
Accountant, Finance
Industry
Other
Hours
Full Time
Job Summary/Company:

Sparks Group has partnered with a federal credit union in Washington, DC that is looking for a friendly and engaging member services representative. You'd be joining a team that welcomes new members like a part of the family. This company is community minded and takes pride in being the credit union of choice for local families for generations. If you have knowledge in the banking industry and want to assist members in navigating their banking questions, apply today!

Responsibilities:
  • Provides in-person service to credit union members, including opening accounts, performing account transactions
  • Provides information on products and services to help members achiever their financial goals
  • Assists members in resolving account problems to their satisfaction
  • Provides supplementary services and recommends appropriate products and services based on members needs
  • Assists members in the process of opening new accounts or services
  • Achieves individual sales goals and leads by example in the area of sales and service
  • Summarizes and documents all member interactions in the Customer Relationship Management system
  • Occasionally serves as the initial point of contact on the Branch Information Desk
  • Runs a teller window or assists with branch settlements, as needed

Qualifications/Background Profile:
  • College Degree Preferred
  • One year teller experience or 2 years customer service/sales
  • Strong problem-solving abilities with the ability to think independently.
  • Excellent Customer Service and Communications Skills
  • Aptitude for working with numbers
  • Ability to work flexible schedule as required

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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