Salesforce Administrator
- Employer
- The Washington Post
- Location
- Washington, DC
- Closing date
- Feb 1, 2023
View more
- Industry
- Media / Journalism / Advertising
- Function
- Administrative
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
The Washington Post is seeking a Salesforce Administrator to join out small, but mighty team that is dedicated to developing, supporting, and building out the Client Solutions Salesforce instance. The admin will work directly with team members ranging from business analysts, Client Partners, sales management, and sales operation. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
Motivations
- You have an interest in helping teams to build out thoughtful products
- You are a quick learner who is curious and motivated
- You thrive in fast-paced environments and can handle multiple projects
- You are an innovative thinker who shares ideas often and is not afraid to speak up
- You love finding solutions to problems
Responsibilities
- Account set up for new hires or job changes
- Dealing with SSO, two-factor authentication, and certificate problems.
- Adding new white-listed IP addresses.
- Helping users develop or fine-tune reports so they yield meaningful metrics
- Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
- Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the "special records" locked or hidden altogether).
- Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.
- Ensure dashboards are accurate and pulling in correctly.
- Assists in providing hands-on training to all end-users. Assists in developing all step-by-step instructions for new and enhanced functionality.
- Assist in development of shared Salesforce tools and infrastructure, including analytics, audit and alerting systems
Qualifications
- Experience with TCRM/Einstein Analytics and/or Media Cloud
- Fluent with Lightning
- Reliable and self-motivated
- 3+ years' experience implementing and configuring saleforce.com (salesforce admin certification preferred)
- Analytical Skills
- Bachelor's degree or compensating work experience
- Operational experience in maintaining and updating large-scale Internet services and sales operations
- Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of general business processes (Sales, Marketing, etc.)
- Ability to multitask
- Ability to liaison with non-programmers
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
- Competitive medical, dental and vision coverage
- Company-paid pension and 401(k) match
- Three weeks of vacation and up to three weeks of paid sick leave
- Nine paid holidays and two personal days
- 20 weeks paid parental leave for any new parent
- Robust mental health resources
- Backup care and caregiver concierge services
- Gender affirming services
- Pet insurance
- Free Post digital subscription
- Leadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?
#washpostlife
Company
Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!
Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.
More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
- Website
- https://careers.washingtonpost.com/
- Location
-
1301 K Street, N.W.
Washington
DC
20036
US
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