Salesforce Administrator

Location
Washington, DC
Posted
Sep 19, 2022
Closes
Oct 10, 2022
Ref
JR-90273953
Function
Administrative
Hours
Full Time
Job Description

The Washington Post is seeking a Salesforce Administrator to join out small, but mighty team that is dedicated to developing, supporting, and building out the Client Solutions Salesforce instance. The admin will work directly with team members ranging from business analysts, Client Partners, sales management, and sales operation. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

Motivations
  • You have an interest in helping teams to build out thoughtful products
  • You are a quick learner who is curious and motivated
  • You thrive in fast-paced environments and can handle multiple projects
  • You are an innovative thinker who shares ideas often and is not afraid to speak up
  • You love finding solutions to problems


Responsibilities
  • Account set up for new hires or job changes
  • Dealing with SSO, two-factor authentication, and certificate problems.
  • Adding new white-listed IP addresses.
  • Helping users develop or fine-tune reports so they yield meaningful metrics
  • Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
  • Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the "special records" locked or hidden altogether).
  • Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.
  • Ensure dashboards are accurate and pulling in correctly.
  • Assists in providing hands-on training to all end-users. Assists in developing all step-by-step instructions for new and enhanced functionality.
  • Assist in development of shared Salesforce tools and infrastructure, including analytics, audit and alerting systems


Qualifications
  • Experience with TCRM/Einstein Analytics and/or Media Cloud
  • Fluent with Lightning
  • Reliable and self-motivated
  • 3+ years' experience implementing and configuring saleforce.com (salesforce admin certification preferred)
  • Analytical Skills
  • Bachelor's degree or compensating work experience
  • Operational experience in maintaining and updating large-scale Internet services and sales operations
  • Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of general business processes (Sales, Marketing, etc.)
  • Ability to multitask
  • Ability to liaison with non-programmers


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

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