Enterprise Watch Manager

Location
St Louis, Missouri
Posted
Sep 18, 2022
Closes
Sep 24, 2022
Ref
23439
Function
Management
Hours
Full Time
Summary

The Enterprise Watch Manager services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for a critical and high-priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness located in St. Louis, MO.

Responsibilities
  • Manage Critical Priority 1 tickets to resolution.
  • Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
  • Communicate the status of the operational infrastructure.
  • Provide briefings to senior leadership on the status of the IT enterprise.
  • Prepare and deliver the Daily Operations briefs.
  • Collect, coordinate, and brief upcoming days AOs.
  • Recommend appropriate mitigation activities to minimize downtime, minimize mission impact and restore services as soon as possible.
  • Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing a final assessment of mission impacts prior to conducting authorized outages.
  • Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
  • Engage in supervisory responsibilities.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree and 8+ years of relevant experience OR
  • Associate degree and 10+ years of relevant experience OR
  • 12+ years of relevant experience
  • Operational experience with ServiceNow
  • Experience in the Intelligence Community
  • TS/SCI Clearance

Knowledge, Skills and Abilities:
  • Ability to work Shift hours. Shift will be identified upon hire
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

#Chenega Agile Real Time Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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