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Client Service Manager

Employer
The Washington Post
Location
New York, NY
Closing date
Sep 27, 2022

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Industry
Media / Journalism / Advertising
Function
Customer Service, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

Job Summary

The Washington Post is seeking a Client Services Manager to join the CSM team. This team is at the intersection of the internal teams working across our digital business. As a CSM, you will help to support our digital business by helping with pre and post sales duties. You will help to build plans, ensure successful campaign management, help clients to solve challenges and build relationships. A successful CSM at The Washington Post is eager to learn, accept challenges and approach their work with a solutions-oriented mindset.

Motivations
  • You think proactively and love to help clients find solutions.
  • You have exceptional time management and organizational skills.
  • You thrive when given opportunities to work on multiple projects and deliver results.
  • You have proven your ability to multitask and work effectively in a high-packed, ever-changing environment.
  • You love to build relationships both internally and externally to ensure flawless campaign execution.


Responsibilities
  • Help maintain client relationships by partnering closely with Sales and other internal teams to understand client goals and objectives.
  • Own the lifecycle of a digital contract from pre-sale to contract management to campaign maintenance to billing & reconciliation.
  • Continuously monitor campaign delivery and performance and communicate recommendations for optimizations and up-sell opportunities.
  • Lead weekly pacing calls with assigned Sales team and internal partners.
  • Provide regular reporting and wrap-up analyses using various data points to tell a compelling story of success to your client. This includes key performance measurement and best practices for future campaign executions.
  • Focus on collaboration and working with internal teams to ensure we provide our clients with exceptional client service.
  • Assist in analyzing and reconciling third party delivery for proper billing every month.


Qualifications
  • Minimum 2+ years of relevant digital experience
  • Advanced skill level of Microsoft Excel and Microsoft Office Suite
  • Exceptional interpersonal and written communication skills
  • Exceptional client service skills
  • Ability to work independently across teams
  • Experience with systems, platforms, and vendors such as: JIRA, Operative, Salesforce, Google Ad Manager, DFA, Sizmek, IAS (desired)


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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