Principal Associate, Process Management (Mainstreet)

Capital One
McLean, Virginia
Sep 17, 2022
Oct 17, 2022
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Principal Associate, Process Management (Mainstreet)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

We are looking for a Principal Associate (Process Management) on the Mainstreet Credit Limit Increase ("CLIP") team. You would be responsible for the CLIP execution environment, delivering flawlessly executed, highly regulated customer experiences for our millions of Mainstreet customers. Your scope would cover day-to-day oversight of the execution environment as well as longer-term process and well-managed improvements. You should be detail oriented and comfortable interacting with both technical infrastructure (e.g., interpreting code, understanding technical architecture) and partner teams (e.g., data analysts, upstream data teams).

Day to Day:
  • Build strong working relationships with delivery partners and business teams
  • Stay up-to-date on upstream and downstream interactions
  • Monitor execution process to ensure it is running as intended
  • Understand impacts of upstream breakdowns and develop response plan
  • Consult with intent owners on feasibility of intent & execution plans
  • Gatekeeper for intent changes, making sure that governance requirements are met before changes go to-market.

Long Term:
  • Share knowledge & best practices of execution environment / process with broader team
  • Identify and implement improvements to the execution process
  • Collaborate with central teams to identify and implement process improvements (e.g., new tools for new execution requirements, efficiency reviews of current tools)

Basic Qualifications:
  • Associate's degree or military experience OR at least 3 years of process management experience
  • At least 1 year of experience working with analytical, data management, or software engineering teams.
  • At least 2 years of experience working in a cross-functional environment with demonstrated stakeholder management skills.

Preferred Qualifications:
  • 3+ years working with analytical, data management, or software engineering teams
  • 1+ years working with process and project management tools (Lean, Six Sigma)
  • 1+ years experience in basic coding or data visualization (SQL, Python)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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