Field Operations Support Technician (network/telecom Analyst I)

Location
Fairfax, Virginia
Salary
$59,685.39 - $99,475.38 Annually
Posted
Sep 17, 2022
Closes
Oct 01, 2022
Ref
22-02646
Hours
Full Time
Job Announcement

Position is located within the Information Technology Bureau of the Fairfax County Police Department. Under direct supervision, this position provides end user technical support at police stations, administrative sites, and operational sites for the department as it relates to the body worn camera project. Support includes body worn cameras, camera docking stations, networking, and account management. Maintain network attached devices and troubleshoot networking issues as they arise in coordination with the Department of Information Technology (DIT). Manage system user accounts by creating, removing, and modifying system permissions for camera users. Serves as a technical liaison between field staff and the Information Technology Bureau, outside vendors, or DIT staff. Helps other team members as needed and provides technical support to special projects as they arise. Provide end user training and create detailed system documentation to distribute to camera users and court support staff. Maintain accurate physical inventory of all equipment and coordinate upgrades and replacement as needed.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
  • Provides routine support for network and/or telecommunications functions;
  • Responds to and prioritizes requests from users to provide guidance and assistance;
  • Adds/deletes users;
  • Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
  • Assists the help desk in problem determination and solution;
  • Sets up, installs, and tests hardware and peripherals at user sites;
  • Installs network operating system and standard programs;
  • Assists in the installation of more complex software and equipment;
  • Provides basic one-on-one training to users;
  • Maintains system records and documentation;
  • Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
  • Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
  • Maintains an inventory list of agency hardware and software;
  • Provides assistance to other staff as needed.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
  • Some knowledge of communications network management and router configuration;
  • Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
  • Understands the PC in a network environment;
  • Understands the network environment and its operation;
  • Ability to install system hardware and software;
  • Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
  • Ability to evaluate and make recommendations on different applications software packages;
  • Ability to communicate effectively, both orally; and in writing;
  • Ability to assist users in solving systems problems;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

NECESSARY SPECIAL REQUIREMENTS:
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

The appointee to this position will be required to complete a criminal background check, and credit check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:
Knowledge and experience in deploying and maintaining a body worn camera program within a law enforcement agency.

PHYSICAL REQUIREMENTS:
Able to use hands, able to sit, able to lift computer parts and various types of hardware to include video cameras and storage devices. Incumbent may be required to lift up to 50 lbs. Must communicate with others . All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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