Fraud Victim Support Intern

Employer
AARP
Location
Washington, DC
Posted
Nov 13, 2022
Closes
Dec 06, 2022
Ref
3572
Industry
Nonprofit
Hours
Full Time
Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

Are you ready to assist people who have been victimized by a scam, which frequently occurs on a personal computer or phone? If so, the Fraud Watch Victim Support Helpline Team is looking for you! The Helpline is available to help anyone, and we provide support and guidance to those who have been targeted for scams. Join us and bring your compassion and skills to assist victims. AARP is committed to your growth and cultivating your continued learning and development. This paid internship has an anticipated start date of Fall 2022.

Responsibilities

  • Return calls from the Helpline to assist people who have questions about fraud or have been a victim of a scam
  • Provide good empathetic listening skills and appropriate referrals for reporting and securing information and assets
  • Participate in team meetings for program updates
  • Assist with creating new program documents and training mechanisms
  • Support volunteers and staff with technical information about scams involving computers, phones, or other technology
  • Assist with Support group facilitation and administration

Qualifications

  • Preferred enrollment in a Social Work or Cyber Security program but must be enrolled at an accredited college/university as undergraduate juniors or seniors, graduate students, or post-doctoral students and remain academically enrolled throughout the internship or must have previously graduated from college and enrolled in a continuing education program
  • Must be a self-starter and adaptable
  • Ability to manage multiple projects
  • Ability to work well with diverse populations, including age, gender, race, and sexual orientation
  • Technical proficiency in Microsoft Office programs & Zoom
  • Exceptional verbal/written communications skills
  • Applicants should be available to work in the Pacific or Mountain Time zone


Compensation and Benefits

The hourly range is $18 for undergraduates, $21 for graduate students, $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.