Sr. Director, Process Management

Capital One
Melville, New York
Sep 14, 2022
Oct 06, 2022
Full Time
1307 Walt Whitman (22600), United States of America, Melville, New York

Sr. Director, Process Management

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hubs in Melville, NY, McLean, VA, Richmond, NY or Plano, TX

This position will support the CML Loan and Capital Markets Operations group. The Sr Director, Process Management will be responsible for developing and leading the process mapping, documentation, workflow and quality control testing program, as well as provide structure and oversight for capacity modeling. This role will interface with leaders across UW, Sales and Operations, and will manage a team of ~15-20 associates focused on risk management, vendor management, and process testing / engineering.


● Determine critical process steps that require QA testing within Loan and Capital Markets Operations
● Establish measures of QA process and incorporate into management routines
● Monitor results for self-identified findings or process change requirements
● Respond to frequent information / resource requests from Audit, OCC, M&A, Credit Solutions, operations and other business partners

● Select standard method for logging work into central workflow management tool
● Develop procedure for when to enter a new activity, how to proceed through the workflow, etc.
● Create workflow management standards and control mechanisms to ensure adherence

● Develop Process Management vision and roadmap
● Develop value stream mapping for all critical processes within Loan and Capital Markets operations
● Establish process Tools & Templates, Artifact repository and review cadence
● New product on-boarding

● Assist SMEs and Line Leadership in determining best ways to optimize processes through automation and
● Serve as primary point of contact for critical partners such as the Risk Office, Technology, Product and Audit

● Lead a team of vendor management, process testers, and process engineers.

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by using cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based.

Basic Qualifications

  • Bachelor's Degree
  • At least 5 years of experience in Banking with a Commercial Focus
  • At least 7 years of experience in process improvement or change management
  • At least 3 years of people management experience

Preferred Qualifications

  • Master's Degree
  • Lean Six Sigma Black Belt Certification
  • At Least 7 years experience in a Commercial Bank and knowledge of banking laws and regulations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).