Senior Associate, WICAT(Wire Instruction Central Approval) - Team Lead

Capital One
Melville, New York
Sep 14, 2022
Oct 04, 2022
Full Time
1307 Walt Whitman (22600), United States of America, Melville, New York

Senior Associate, WICAT(Wire Instruction Central Approval) - Team Lead

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Melville, NY.

Capital One Commercial Operations is looking for a candidate to lead the WICAT Team(Wire Instruction Central Approval Team) ; they will assist in verifying wire input accuracy. The team will be imperative to ensuring that all wire inputs are made accurately and in accordance within process, procedure and travel rule guidance.

In this role you will lead the team that works in a fast-paced environment and meet specific deadlines. They handle requests that have a financial component and must verify the provided requests are input correctly and in accordance with policies and procedures.

The ability to learn quickly and adapt to change are essential skills to the role, as well as great communication skills. Additionally, the ability to clearly convey issues in a concise way and to work collaboratively among stakeholders to help facilitate ongoing change management are critical.

Some primary functions of the role include:
  • Manage and oversee the day to day operations of the team
  • Input and or review wire initiation requests
  • Ensure inputs accurately reflect the intentions of wire requests
  • Facilitate teamwork and continuity
  • Positively accepts change and engages productively with team and relevant stakeholders
  • Ensure wires are approved in compliance with the Bank's stated policy
  • Work with the closers/stakeholders to understand the request and make sure that all relevant documentation is obtained for a timely input
  • Perform callback verification
  • Demonstrates ability to balance required regulatory and policy requirements when making decisions
  • Remain current on all pending and proposed regulatory changes affecting compliance with wires
  • Resolve issues that might impede the wire initiation/approval process and use judgment to involve the manager
  • Develop, design, and follow inter-departmental controls and risk reducing processes
  • Prepare and submit periodic departmental, team, and metric reports
  • Maintain accuracy and customer satisfaction as the singular priority
  • Other duties as assigned

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by using cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in Melville, NY


Basic qualifications:
  • At least 1 years of experience with Commercial Banking
  • High School Diploma, GED, or equivalent certification

Preferred qualifications:
  • At least 1 year of experience with Google Suite
  • At least 2 years of experience with wire input and verification
  • At least 2 years of experience with ACBS or similar loan system
  • At least 4 years of experience with Commercial Loan Operations
  • Bachelor's degree or military experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).