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Certification Manager

Employer
American Speech-Language-Hearing Association
Location
Rockville, Maryland
Salary
Salary Range (Non-Negotiable): $61,509 - $68,343 https://www.asha.org/careers/asha-jobs/benefits/
Closing date
Oct 11, 2022

Job Details

The American Speech-Language-Hearing Association requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.

Description

The purpose of this position is to ensure the timely and accurate processing and management of certification applications, forms, and certification program activities in accordance to certification policies and procedures. The Certification Manager processes and evaluates applications and certification status change requests while providing superior customer service in each individual case. The Certification Manager ensures that individuals receive accurate, timely, and thorough assistance throughout the certification process. Ongoing improvement of computer skills, database management, knowledge of certification standards and policies, and ability to prioritize numerous functions and evaluate and interpret data from various sources are major components of this position.

Responsibilities

  1. Process and evaluate certification applications and documentation to determine eligibility in accordance with current certification standards and policies.
  2. Manage workflow and tasks effectively in AMS and/or certification management system, prioritizing time-sensitive tasks first and completing work within pre-established time frames.
  3. Establish and maintain appropriate database records in AMS and/or certification management system for applicants and certificants. Ensure data integrity, document management and control, and consistent processing and business rule application to all certification records in AMS and/or certification management system.
  4. Provide proactive and ongoing communications and guidance to applicants, certificants, and/or members via telephone or in writing.
  5. Provide guidance and answer inquiries about certification maintenance policies.
  6. Resolve applicant and certificant issues and complaints using consistent messaging and referencing standards, policies, and procedures.
  7. Work collaboratively across departments with Information Systems, Action Center (Customer Service), Finance, Membership, Continuing Education, and other ASHA National Office units to develop streamlined and automated solutions.

Qualifications

Knowledge Typically Acquired Through

  • Baccalaureate degree
  • Previous experience with a credentialing agency; experience working in an NCCA or ANSI ISO/IEC 17024 accredited or certification program preferred
  • Previous experience with data entry, data management, and customer service required

Scope and Depth of Technical Skills/Knowledge

  • Demonstrated ability to accurately and speedily enter data in a database
  • Experience with Windows and Microsoft Word; demonstrated proficiency with Microsoft Excel preferred

Scope and Depth of Non-Technical Skills/Knowledge

  • Demonstrated analytical and problem-solving skills
  • Ability to organize and prioritize workload
  • Ability to complete a large volume of work within tight deadlines
  • Demonstrated excellence in written and verbal communications, business correspondence
  • Ability to work independently while also functioning in a team environment
  • Demonstrated ability to take the initiative
  • Dedication to providing superior customer service

 

Company

The American Speech-Language-Hearing Association was founded in 1925. It is a not-for-profit scientific and professional association for speech-language pathologists, audiologists, and speech and hearing scientists. ASHA is committed to the consumers of our services, the more than 42 million Americans with communication disorders. ASHA's mission is to ensure that all people with speech-language, and hearing disorders receive quality services from well-educated professionals.

The American Speech-Language-Hearing Association (ASHA) certifies practicing clinicians, conducts and accredits educational programs for its members, informs the public about communication disorders, produces and markets educational materials, monitors legislation, and lobbies state and federal governments. ASHA represents more than 228,000 speech-language pathologists, audiologist, and speech and hearing scientists.

The Association's National Office, in Rockville, Maryland, employs more than 300 individuals in a wide range of occupations. Some staff members are speech-language pathologists and audiologists. Other professionals provide expertise in a variety of fields from accounting, information processing and marketing to convention and meeting planning, customer service and desktop publishing.

ASHA has been recognized as a "Great Place to Work" by Washingtonian Magazine and by the State of Maryland and Montgomery County Work/Life Alliance. ASHA has also earned recognition as a "Best Workplace for Commuters." A number of public service campaigns, media advertising campaigns, and membership promotion materials that our staff have worked on have earned awards. The ASHA Leader, our bi-weekly tabloid, has earned numerous awards for general excellence and feature articles. Our website has also earned a number of awards. In addition, the National Office has received awards for our recycling efforts.

For more information about our organization, see our website at www. asha.org.ASHA offers a comprehensive benefits package.

* Health/Dental/Vision Insurance
* Life Insurance
* Long-Term Disability Income Insurance
* Travel Accident Insurance
* Defined Contribution Plan
* 401(k) Savings Plan
* Flexible Spending Plan
* Annual Leave
* Sick Leave
* Family and Medical Leave
* Voluntary Leave Transfer Program
* Paid Holidays
* Flextime
* Telecommuting
* Flexplace
* Fare Share Program
* Employee Assistnace Program
* Tuition Reimbursement
* Staff Development Prgram
* Wellness and Fitness
* Direct Deposit

Company info
Website
Location
2200 Research Blvd
#235
Rockville
MD
20850
US

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