Usability Specialist

Working from home
Sep 14, 2022
Oct 14, 2022
Full Time
Job Summary

Aptive is seeking a Usability Specialist with 4+ years of experience developing and maintaining user-friendly, reliable products. This candidate will ensure that outreach and education channels (including websites, e-learning courses and more) are intuitive and therefore more effective at conveying educational content to key audiences for the Center for Medicare and Medicaid Services (CMS), Center for Program Integrity (CPI).

The Usability Specialist will be responsible in ensuring all digital content and products are usable and reliable for all users by testing and evaluating all content locations. The individual will also analyze and provide reports with recommendations for improvements.

To be successful in this position, the Usability Specialist will need to have strong customer interaction skills and a demonstrated ability to work with various stakeholders across multiple tasks. The ideal candidate is a self-starter, proactive problem-solver and action-oriented team player. He/she must be committed to providing superior service, poised in a fast-paced environment and have a positive and flexible attitude.

This is an Associate-level, full-time position is located in Alexandria, VA. This position may also be remote.

Primary Responsibilities

  • Create usability testing documentation, facilitate discussions, and examine user requirements.
  • Analyze user interfaces and workflows to identify opportunities for improvement.
  • Design and conduct testing for design concepts and user experience.
  • Report test findings to the development and UX teams.
  • Provide recommendations based on findings to improve interface designs.
  • Define and document design standards that drive future interface improvements.
  • Anticipate usability problems while developing and reviewing products and applications.
  • Research new technologies and current trends to anticipate consumer needs.
  • Develop and publish usability guidelines to provide developers with tools in the design process.

Minimum Qualifications

  • 4-7 years of experience developing intuitive and accessible platforms for outreach and education channels
  • Bachelor's degree in a related program.
  • Knowledge of the planning, integration, implementation and evaluation of usability engineering and information program activities.
  • Broad knowledge of a wide range of IT issues (e.g., accessibility, security), web development methods, requirements, and procedures used government-wide and within the private sector.
  • Sound understanding of technical concepts and an opinion in user experiences
  • Ability to obtain and maintain a public trust clearance.
  • Legal authorization to work in the U.S.

Desired Qualifications


Client Information

CPI's mission is to identify and combat fraud, waste, and abuse within CMS programs. The office conducts targeted outreach to promote and educate stakeholders on program integrity while detecting fraud, waste, and abuse and preventing improper payments in CMS programs.

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

COVID 19 Vaccine Statement

This position supports a federal government contract and is subject to government vaccination mandates or other customer vaccination requirements. All new hires are required to report their vaccination status and proof of vaccination, or an adjudicated accommodation may be required for employment.

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