Business Analyst (ServiceNow Discovery/Service Mapping Configuration)

Sep 12, 2022
Oct 12, 2022
IT, Systems Analyst
Full Time

AM LLC is seeking (1) experienced, motivated Business Analyst (ServiceNow) to support our Veterans Administration (VA) customer. U.S. Citizenship or Green Card required due to federal security clearance requirements. The position is contingent upon contract award.

Note: ServiceNow business analyst and service mapping experience are required to be considered for this opportunity.


A Business Analyst (ServiceNow Discovery/Service Mapping Configuration) will work with technical SMEs to gather technical requirements, as needed. This resource will play a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the resource will work with ITSM teams to understand process requirements.

This resource must also have experience in management configuration programs to ensure that all proposed and actual changes to program technology and documentation are properly staffed, approved, and tracked. Must facilitate the change Notification process used for updating product. Must ensure notification of performing organizations or project teams of change activity.

Other requirements include:
  • Excellent communication skills
  • Experience with ServiceNow (must have)
  • Knowledge of ITOM and Discovery (must have)
  • Knowledge of ServiceNow CMDB (must have)
  • Experience with service / data mapping (must have)
  • Experience with writing user stories and detailed acceptance criteria (must have)
  • Experience driving a development team to complete required tasks (must have)
  • Ability to elicit requirements from stakeholders
  • Experience with developing workflow diagrams
  • Experience working in an Agile environment and a solid understanding of Scrum cadence
  • ServiceNow certifications
  • ITIL certification
  • Proficiency with Microsoft office tools, to include Teams, Visio, and SharePoint

Job requirements and schedules may be subject to change based on client and business needs.


  • Bachelor's Degree in Computer Science, Engineering, Engineering Management, Math, or equivalent
  • Additional 8 years of experience can be substituted for the degree.
  • Minimum of 5 years of experience
  • Active VA PIV card highly desired