Job Announcement

Responsible for the support and management of agency video systems to include body worn cameras, in-car video systems, interview room video systems, electronic summons devices, and license plate readers. Provides leadership to the technical support personnel and provide overall management for the department's Field Operations Support Team. This team will provide 24x7 support to body worn cameras, In-Car video systems, interview room video systems, electronic summons devices, and license plate readers. Additional duties of the Field Operations Support Team will include supporting desktop computers (hardware and software) and printers. Serves as a technical liaison from field staff to the Information Technology Bureau and outside vendors. Provides assistance to other team members as needed and provides technical support to special projects as they arise. Administers the video systems, license plate reader system, and electronic summons devices, to include all of the related hardware, software, and network components. Responsible for the day-to-day upkeep and maintenance on all hardware. Identifies network problems and notifying the appropriate entity for repairs. Coordinates software updates for mobile communication terminals and stand-alone computers. Required to perform other duties as directed. Responsible for seeking consultation and maintaining relationships with the Department of Information Technology and the Department of Public Safety Communication.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides administration of a super server network or multiple network servers;
• Plans and implements network security and data administration;
• Installs, configures, and upgrades network operating systems and equipment and LAN applications;
• Designs and implements data backup strategies;
• Troubleshoots network problems and supports client work stations;
• Plans, analyzes, designs, models, tests, evaluates, installs, troubleshoots and maintains network/telecommunication system infrastructure and deals with technically complex and difficult infrastructure problems and issues;
• Prepares training guides and supplemental troubleshooting documentation for infrastructure problems;
• Provides guidance and training to less experienced staff;
• Writes general work plans and status reports for projects and presents plans to management;
• Coordinates efforts with outside agency information technology personnel in the planning of joint network projects;
• Configures network interface cards, protocols, cabling, routers, bridges, hubs, and gateways;
• Researches, evaluates, and tests new technologies for existing and proposed network/telecommunication systems; performs third level technical support for system problems;
• Prepares technical specifications for new projects;
• Reviews and recommends changes as necessary;
• Assists with the development, review, and recommendation for award of service related contracts;
• Works with contractors and vendors;
• Assures compliance with contracts and established standards;
• Coordinates projects and activities with other county staff and outside contractors;
• Evaluates existing service levels;
• Recommends enhancements as needed;
• Assists in performing cost/benefit analysis on competing methods of providing data communication links;
• Provides technical consulting services to agencies in the evaluation, selection, and
• implementation of new and emerging network/telecommunication technologies with regard to solutions to program needs and business activities;
• Provides technical assistance to agency staff in troubleshooting problems in existing systems;
• Plans and manages projects, including developing and managing the budget;
• Performs system and cost-benefit analysis;
• Develops project scope and schedules;
• Procures necessary hardware and software;
• Manages project staff and provides technical guidance as needed;
• Oversees vendor support and ensures timely completion of project;
• Performs diagnostics on suspected faulty components and initiates corrective action;
• Provides training to other staff as needed;
• Develops and implements disaster recovery procedures and plans;
• Develops, implements, and maintains system operating procedures and ensures that all
• procedures are followed;
• Represents the agency and/or County at committee and task force meetings involving other agencies;
• Provides technical assistance and resources to other staff as needed.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Considerable knowledge of communications network management and router configuration;
• Considerable knowledge of a wide variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
• Knowledge of project management techniques and processes;
• Ability to plan, schedule, coordinate and manage studies, special projects, and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to provide guidance, training, and technical assistance to users and other staff;
• Ability to oversee, monitor, and maintain network and telecommunications operations;
• Ability to communicate effectively, both orally and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.

PREFERRED QUALIFICATIONS:
Experience with Public Safety Information Systems with some experience in Project Management. Experience with contracts and vendor interaction. Some programming knowledge and database management experience. Demonstrated ability to succinctly communicate complex, technical matters in both formal and informal work environments and with all levels of the organization.

CERTIFICATES AND LICENSES REQUIRED:
Driver's License (Required)

NECESSARY SPECIAL REQUIREMENTS:
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

The appointee to this position will be required to complete a criminal background check, credit check, and driving record check to the satisfaction of the employer.
PHYSICAL REQUIREMENTS:
Operate keyboard driven equipment; Install and remove units from vehicles; sit or stand for long periods of time; lift at least 20 lbs. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.