Business Director - AI Strategy

Capital One
McLean, Virginia
Sep 06, 2022
Oct 06, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Business Director - AI Strategy

About Capital One:

At Capital One, we don't only think big things-we do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today, we are a nationally recognized brand, a top-10 bank, and on a journey to become a leading high-tech company and digital innovator touching over 65 million customer accounts. Founder-led, Capital One has grown to $28.5 billion in revenue in just over 20 years.

We consider ourselves the bank a technology company would build. We're delivering best-in-class innovation so that our 87 million customers - and counting - can manage their finances with ease. Our reality and vision empower us to use artificial intelligence and machine learning to transform real-time data, software, and algorithms into financial clarity. We're all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We're going boldly where no bank has gone before. And, as a founder-led company, we're inspired to make, break, do, and do good.

About the card business:

In Card, we are on a Mission to Change Banking for Good each and every day-from the business choices we make to the interactions our agents have with our customers. We help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Financial decisions are some of the most complex choices people make, and 58% of Americans feel that finances control their life ( Capital One Mind Over Money Survey ). Our credit card business is powered by data and a passion to help people use credit wisely, so they can save money, save time and reduce stress. With industry-leading consumer card products more than 87 million card customers have made Capital One a trusted part of their financial lives. We're bringing simplicity to financial services with straightforward products that ensure customers get a clear and fair deal, whether they are new to credit, rebuilding their credit or have established credit. Capital One's investment in the financial health of Americans doesn't stop with just our customers. Products such as CreditWise and Capital One Shopping, both free to anyone, are extensions of our commitment to helping people find the best deal, manage their credit health, and take charge of their financial well-being.

About Card Intelligence:

We drive transformational impact to our credit card business through machine learning (ML) working with every part of the card business through our 6 mission teams: fraud, marketing, transaction, credit, customer resiliency, agent servicing. We are the only team in the business that sees every part of the customer journey and are leveraging this breadth to drive both financial impact and improvements to the customer experience. We are a multidisciplinary team of data scientists, designers, product managers and engineers.

As part of the Card Intelligence team at Capital One, you will be leading the next wave of disruption at scale, leveraging the latest in machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives.

Position Summary:

Reporting to the Head of AI Strategy, you will play a critical role in the formulation of the vision, strategy, and objectives for our work. You will partner with heads of Fraud, Marketing, Customer Service, Customer Resiliency, and Transaction and Credit intelligence mission teams as well as our stakeholders . The candidate will bring a clear focus on measurable impact. He/she will lead and grow a small team of analysts.

We are looking for a pioneering leader to drive strategy and rigorous problem solving across the team. This person will be at the forefront of integrating strategic thinking with machine learning, weaving methods of problem exploration and problem solving and storytelling. You will lead new ways of working bringing together data scientists with business and technology partners to drive new opportunities in real-time intelligence and inspire people to integrate the possibilities of machine learning with strategy and business impact. The need for strategic thinking is critical as it ensures that we apply machine learning to our products and services in a way that drives impact.

This role is perfect for:

Someone with a growth mindset and insatiable curiosity. You're inclined to think disruptively and not afraid to question the status quo. Above all, we're looking for someone who is creative, proactive, has a bit of grit and a sense of fun. This is an unusual role, one with unprecedented breadth. You'll be working with diverse areas of the business.

  • Thought Leadership: Formulate key components of the Card Intelligence vision and strategy. Influence the vision for how ML will reshape the credit card business. Be the champion for impact first rather than model first thinking. Bring the methodology and rigor of strategic thinking and problem solving to the team. Act as a strategic thought partner to the Head of AI Strategy and the Card Intelligence leadership team.
  • Strategy & OKRs: Design and implement processes and frameworks to enable strategic planning. Take ownership of charting out goals, successes, failures and mitigation plans. Own and manage processes around defining and communicating the strategic vision, three & five year goals, and annual planning. Ensure that strategic operational priorities are linked to planning and execution. Run semi-annual OKR planning, tracking/review sessions, and post mortems when needed.
  • Growth & market analysis: Take a lead role in identifying and evaluating strategic opportunities and develop robust and well thought through proposals, translating concepts or ideas into considered, impactful plans. Include analysis of market and industry data, to help identify new trends and generate insights into competitors to help benchmark our performance relative to our peers.
  • Special projects: Proactively identify opportunities to add value beyond what we're currently doing. You'll come up to speed quickly, use your experience and leadership skills to take the lead and ensure the project is delivered.
  • Alignment: Align all stakeholders around our strategy. Manage up and laterally, inspiring confidence and earning the trust of the senior leadership team and business unit heads. Coordinate with partner functional leaders across the organization to plan major workstreams. Set aggressive goals for the team with clear objectives regarding desired results, measurement, and accountability.

  • Impact oriented problem solver: Solve problems with rigor and efficiency, lead inclusive and creative problem solving and build team capabilities to implement and sustain impact.
  • Entrepreneurial: Create opportunities to broaden impact, build our capacity to drive impact via knowledge, reach or people. Take initiative aligned with strengths and passions.
  • Collaborative and principled: Radiate values, strength of character and a spirit of partnership. You stand up for our values, demonstrate resilience, integrity and courage and you partner selflessly with colleagues in delivering our mission.
  • Team Counselor: Establish enduring trust-based relationships, mobilize people to act, communicate effectively with all audiences.
  • Cognitive and Communications Skill: Highly articulate in spoken and written English, built upon an underlying fundamental clarity of thought. General ability to root out fundamental issues, bring order from chaos, synthesize elegant conceptual frameworks, and drive to clear decisions. Experience in management consulting is preferred.
  • Quantitative Knowledge: Degree in a quantitative field. Demonstrated ability to manage complex substantive analysis, including statistical models on large data sets. An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), and work well in cross-functional teams.

Basic Qualifications:
  • Master's degree or PhD
  • At least 5 years of diverse problem solving experience in management consulting or corporate strategy

Preferred Qualifications:
  • 7+ years of experience developing strategy
  • 3+ years of experience working with Data Science or a related technical field

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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