Solutions Success Manager (Insurance)

Expiring today

McLean, Virginia
Sep 03, 2022
Sep 28, 2022
Full Time
The best sales organizations achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That's what you get when you're part of selling for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers' biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer.

Appian is seeking an Insurance Solution Success Manager, which will drive adoption of new Solutions products built on the Appian platform and contribute to new product development within the insurance industry. This role works closely with a Solution Product Owner to communicate the sales, service, and support strategy of Appian insurance solutions internally and externally.

You will contribute to go-to-market, enablement, and development efforts and provide SME knowledge for new insurance products. You will leverage your expertise in industry use cases and buyer personas to uncover avenues for Appian to provide differentiated value. This is a cross-functional role that offers a unique opportunity to build relationships with key stakeholders in every Appian department, engage with the full spectrum of product launch and market adoption initiatives.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment.

To be successful in this role, you will:
  • Facilitate execution of solutions strategy across departments, including but not limited to Business Development, Marketing, Sales, Alliances, Customer Success, and solutions Engineering, for development and execution of solution strategy
  • Work with Solution Product Owners to detect and correct any problems with market fit or acceptance (both internal and external)
  • Maintain and disseminate information across organization of both current and upcoming solution features
  • Iterate on the bill of materials created to promote each solution; constantly seek opportunities to improve and expand internal and external messaging
  • Attend and facilitate partner, prospect, analyst and customer meetings and events alongside Solution Owners
  • Collaborate with Marketing on collateral, events, and customer value stories
  • Support Account Executives to oversee and support solution prospects and customers
  • Write Solutions Consulting demo scripts, with input from the Solutions Consulting team
  • Facilitate Partner enablement, training, and selling of Appian solutions
  • Evaluate Partner success in implementing Appian solutions and course correct as needed
  • Work with Solution Owner and Customer Success to standardize delivery processes and onboard new solutions customers
  • Maintain relationships with Customer Success implementation teams to ensure successful solutions implementation and capture feedback for Engineering
  • Support capture opportunities and assist in RFx responses as needed

Basic qualifications:
  • 2+ years of consulting, technology, or strategy experience
  • Bachelor's Degree or equivalent required
  • Experience in at least one of the following functional areas is required:
    • Direct product management or product marketing experience
    • Experience project managing go-to-market initiatives
    • Industry experience in the target industry as a business analyst, technologist, or consultant who delivered projects into the industry
  • Excellent organizational skills with the ability to effectively manage and prioritize multiple projects
  • Superior communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences
  • Advanced computer skills including use of Google Drive, Word, Excel, Powerpoint
  • Ability to work independently with limited oversight

Some of the tools and resources we will equip you with include:
  • Training: Sales Fast Start, which is our 5-day training program focused on equipping our sales new hires with the skills and knowledge needed to be successful out in the field, like ValueSelling Framework training.
  • Growth: Growth opportunities available through promotion and participation in different programs like Appian MBA, a development program devoted to shaping managers in the areas of leadership and communication. Hear more about growth from one of our Vice Presidents, who started at Appian as an Account Executive here .
  • Product: Our Appian product is driving digital transformation and with our Appian Guarantee, our customers can even have their first project completed in just 8 weeks. With the market research firm Forrester estimating the low-code platform market will be around $14 billion by 2024, it is no wonder why more and more customers are turning to low-code with Appian. Hear more from one of our Regional Vice Presidents here about how our product has kept him with the company.

About Appian

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we're focused on lasting positive change.

Join us.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.




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