Lead Housekeeper

Lead Housekeeper George Mason University's Housing and Residence Life (HRL) invites applications for the Lead Housekeeper. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. About the Department: Housing and Residence Life (HRL) is a self-supporting auxiliary organization within the University Life unit of George Mason University. HRL serves a highly diverse population of approximately 6,200 students, the majority of which are undergraduates living in over 40 traditional, suite, and apartment-style residence halls on three campuses within the vibrant Northern Virginia area. HRL employs over 170 full-time and graduate staff members and over 350 undergraduate student staff members. HRL is committed to provide a safe, well-maintained student-centered environment that is innovative and inclusive of the global community. It is dedicated to creating a home that enriches the experiences of our students, staff, and faculty. Responsibilities:The Lead Housekeeper, with supervision, provides on-site leadership to a moderate-sized housekeeping group, whose primary purpose is to provide quality cleaning services within the campus housing system. Applicants selected for interviews will be provided a complete work profile.Oversees work performance of assigned Housekeepers to ensure cleaning services are completed to department-defined standards;Maintains quality standards in accomplishment of non-routine cleaning and emergencies;Assigns personnel to established work areas or project duties;Adjusts employee work assignments due to absences, vacant positions, or other interruptions in conjunction with the Housekeeping Supervisor to ensure daily work requirements are completed;Responds to student concerns/requests and takes corrective action to resolve them including timely follow-up;Gives correction, instruction, or retraining when Housekeepers perform below standard;Conducts on-the-job training of employees as needed;Ensures that proper supply control guidelines are followed, and staff is trained in use of all chemicals;Monitors safety in the workplace and ensures proper personal protective equipment is worn by Housekeepers;Verifies equipment is operating in accordance with manufacturer guidelines;Submits equipment repair requests when equipment fails to operate correctly;Provides input to Housekeeping Supervisor regarding performance management program;Instructs and assists Housekeepers in cleaning procedures, techniques, cleaning problems, and the use of new methods and products;Evaluates quality and quantity of daily work completed through observation and inspection;Leads assigned personnel to accomplish non-routine cleaning and assist with special projects;Ensures custodial closets are kept organized and stocked;Assists in cleaning of common areas, hallways, and stairwells in residential facilities and other areas-both inside and outside;Is considered an essential employee for the Office of Housing and Residence Life in regards to severe weather;Is required to work on a periodic rotating basis to ensure evening and weekend coverage;Is subject to recall after-hours in the event of campus emergencies, disasters, or other special needs as directed by management;Reports all matters of safety to the appropriate supervisor; andDisseminates instruction from managers to Housekeeping group.Required Qualifications:Prior University residential, hotel or multi-residential community housekeeping experience;Ability to read and understand safety procedures;Ability to read and follow cleaning instructions and schedules;Ability to practice effective oral communication skills with students, faculty, and staff;Ability to read, understand, and abide by all safety policies and procedures;General knowledge of cleaning terms and safety procedures related to hazardous cleaning chemicals;Must have the ability to work independently, without close supervision;Ability to remain calm during stress periods;Because of the nature of this position and frequent verbal contact, candidates must be able to read, speak, and communicate effectively in the English language; andValid driver's license with a good driving record is preferred; must be insurable.Preferred Qualifications:Experience in use of mechanical cleaning equipment; andBilingual abilities (English/Spanish).

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter (optional), resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.