Business Analyst I - Hmis User Support Specialist

Location
Fairfax, Virginia
Salary
$59,685.39 - $99,475.38 Annually
Posted
Sep 03, 2022
Closes
Sep 24, 2022
Ref
22-02519
Hours
Full Time
Job Announcement

Join a team that is committed to ending homelessness in Fairfax County. Works as part of the Office to Prevent and End Homelessness (OPEH) providing leadership and system administration for Fairfax County's Homeless Management Information System (HMIS). This position works in an office environment where security, responsibility, and accountability are of the highest importance.

Duties include:
  • Supports five user committees responsible for governance of an application designed to collect data for programs serving clients in more than fifteen Fairfax County agencies and non-profit partners.
  • Plans, develops, and delivers trainings related to the HMIS and Share Point site.
  • Develops and maintains SharePoint site containing documentation and resources supporting HMIS work.
  • Conducts data validation, data analysis, acceptance testing and develops system documentation for the HMIS.
Note: Department of Housing and Community Development is committed to the One Fairfax Policy by intentionally considering equity when making policies, delivering programs and services, considering diverse ideas and perspectives, and communicating with transparency in the decision-making processes. Click here to learn more about the One Fairfax policy.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Provides support in administering a complex automated systems;
Ensures information and reports produced by the system are accurate and valid;
Performs data integrity checks;
Notifies technical staff of any problems or errors;
Integrates data from various sources into the system;
Monitors system activity and reports problems;
Tests and analyzes all new interfaces into the system and reports problems;
Creates and distributes reports;
Assists agencies in correcting errors;
Provides assistance and training to system users;
Assists in analyzing, developing, implementing, and maintaining applications to meet the needs of users;
Assists with product evaluations and product implementation;
Assists in the development and dissemination of information alerting staff to new IT-related administrative procedures or services;
Assists in identifying business needs and business process improvement;
Participates in planning for future IT solutions;
Attends training workshops, product demonstrations, conferences, and technical briefings;
Stays abreast of technology changes;
Provides assistance to other staff as needed.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Some knowledge of business operations, processes, and procedures;
Some knowledge of the capabilities of information technology software, hardware, and network communication technology;
Some knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
Some knowledge of effective processes, methods, and techniques to analyze and evaluate business operations;
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus six months of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

PREFERRED QUALIFICATIONS:
  • A broad and less traditional background may be a plus.
  • Experience providing technical assistance; tracking and reporting data using a database; training planning, development, and delivery; data entry troubleshooting, data integrity and data quality maintenance; documentation of system configuration; experience supporting users groups responsible for governance of an application; system administration support.
  • Experience supporting homeless or, more broadly, social or medical services.
  • Strong interpersonal skills and a patient approach to customer support and troubleshooting.
  • The ability to provide technical assistance by telephone, email, and face-to-face (including virtual environments) contact is essential.
  • All duties are performed in a professional and timely manner, in an office environment where security, responsibility, and accountability are of the highest importance.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature; however, must be able to stand, sit and walk as needed to perform core job functions. Must be able to bend and carry items up to 15 pounds. Visual acuity is required to read data on computer monitor. Must possess the ability to communicate effectively, both orally and in writing. Must be able to operate keyboard-driven equipment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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