Platform Manager, Quality & Agility

Washington, DC
Oct 02, 2022
Oct 12, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

Information Technology Services is responsible for AARP enterprise-wide technology and information security functions. Services range from infrastructure design and operations, system and software lifecycle implementations, enabling the mobile workforce and protecting AARP network, systems and data. A variety of technologies and practices are used including cloud computing, automation, artificial intelligence and machine learning within highly collaborative Agile teams.

The Platform Manager, Quality & Agility is the servant leader on a platform team responsible for the platform's vision, strategy, outcomes, metrics, and alignment with business needs and AARP's technology standards. This position is accountable for creating and socializing the platform strategy and associated outcomes within the enterprise and will be expected to deliver incremental business value in an agile environment. The Platform Manager, Quality & Agility must be a multi-faceted technologist able to create a meaningful platform vision, orchestrate a variety of stakeholders to define shared priorities, manage a full platform lifecycle that balances short-term achievements with long-term goals, and build a sense of ownership within the team.


  • Drives the platform strategy and development of new features and experiences.
  • Owns the platform lifecycle from ideation, strategic planning, tactical initiatives, platform roadmap, platform development, and ongoing implementation and support. Ensures growth on established metrics.
  • Leads, manages, and mentors the platform team to design, deliver, measure, and improve business outcomes using an agile approach.
  • Facilitates input from internal stakeholders and other platform and capability teams and negotiates timing, minimum viable product, and tradeoffs amongst them.
  • Prioritizes the team's backlog.
  • Cultivates deep understanding of consumers/members/employees through human-centered design including assessing needs, identifying pain points/barriers, ideating value propositions and solutions, and assisting in estimating demand.
  • Conducts data-driven analysis and analyzes performance to drive platform decisions that deliver business value.
  • Develops technical knowledge and expertise related to domain area systems, solutions, services and applications.


  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field.
  • 10+ years of IT operations and management experience in test automation, agile delivery, continuous integration and continuous delivery (CI/CD), and service management; ideally, one year of product management experience and experience managing teams using an agile methodology, such as Scrum or Kanban.
  • Demonstrated ability to mentor others on architecture and design skills and concepts related to agile work breakdown structure and program increments, portfolio management, and test automation.
  • Experience managing and growing engineering and delivery talent on the team and can effectively manage individual and team performance.
  • Experience conducting market research and analysis on platform capabilities and industry trends.
  • Experience creating and implementing a scalable test automation framework and processes for web-based and cloud solutions as well as on-premise applications.
  • Deep knowledge of Jira, Jira Align, and Service NOW or equivalent work management systems for work intake, roadmap development, and strategy alignment.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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