Assistant Director, Facility Operations and Services

Office of Smith Operations #127668

Full-Time, Regular Exempt

The University of Maryland’s Robert H. Smith School of Business is seeking a well-qualified Assistant Director, to join the Office of Smith Operations. One of 13 schools and colleges located on the University of Maryland, College Park campus, the Smith School is a recognized leader in management research and education for the global economy. The school is consistently ranked among the world’s top business schools by leading business publications such as Business Week, Financial Times, Economist and the Wall Street Journal.

The Assistant Director for Facility Operations & Services will assume primary responsibility for the overall daily operations of the department and Van Munching Hall. The Assistant Director ensures adequate staffing for the staffing, and management of all standard operating procedures (SOP’s), inventories, and databases. Assumes primary leadership and ensures that the implementation of all automation systems is in place to support the day to-day operations. Responsible for ensuring consistent operations and services are available in the evenings and weekend support for the Smith Service & Support Center Associates who staff the department and VMH in the evenings and on the weekends. This position will serve as one of the administrators for the Event Management Scheduling (EMS) and ServiceNow systems. In addition, the Assistant Director is responsible for the management of the VISUAL-FM and Net-FM Software (Floor Plans, Office & Department Assignments, etc.), and learning other software and systems used by the department for ID swipe access, maintenance requests, office supply ordering, building security work orders, alarm system programming, etc. with primary responsibility for Van Munching Hall (VMH) and a supporting role for Office of Smith Operations & the Strategic Operations Unit staff members at the satellite campuses in Baltimore, MD, Rockville, MD and Washington, DC.

Minimum Qualifications: Bachelor’s degree required, or a combination of education, experience, and training will be substituted on a year for year basis. Variety of computer skills and experience with an assortment of software, systems, and equipment. 3 to 5 years’ experience in facilities management/operations (preferably in a higher education environment), event and meeting scheduling, customer service, and/or procurement is preferred. Prior staff supervision experience preferred. Thorough knowledge and experience with providing exceptional customer service in a business or higher education environment including business processes, and automated systems for facility operations including offices, keys, reservations & scheduling, repairs & maintenance, office supply orders, housekeeping, key management distribution, moving & carpentry services, renovation & construction, working with external vendors, phones and special events & programs. Ability to supervise, motivate and train assigned staff, negotiate a resolution to scheduling and procedural problems, professionally communicate verbally and in writing, to establish and maintain effective work relationships; Customer service proficiency in working with clients & vendors in person, over the phone, electronically, or remotely; Effective verbal and written communication skills including fluid use of the English language (writing, grammar, spelling, and punctuation). Proficient with PC & MAC computers including desktops & laptops, MS Office, Google applications, and the ability to be a quick learner of software and applications with no prior experience; Ability to handle a variety of tasks, duties, requests, and interactions on a consistent daily basis; Analytical ability to problem solve and troubleshoot for immediate, short, and long-term solutions. Flexibility and willingness to adapt to unexpected demands and requests on short notice; Ability to work a flexible schedule to alternate days, evenings, and weekends. (preferred); Competent in preparing memos/letters, reports, spreadsheets, presentation slides, etc.

Salary: Low to mid-$60’s based on qualifications and experience. When applying, please upload a PDF version of your cover letter, resume and list of references. For best consideration, please submit applications no later than September 9, 2022 at https://ejobs.umd.edu; however, the position will remain open until filled.

Candidates must be able to provide proof of eligibility to work in the USA. No H1-B Visa sponsorship offered for this position.

For more information about the University of Maryland, please visit www.maryland.edu.

For information about the Robert H. Smith School of Business, visit our Web site at www.rhsmith.umd.edu.

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political af iliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.