Community Field Support Manager

Washington, DC
Sep 29, 2022
Oct 06, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Community Field Support Manager supports state offices in delivering on organizational goals. Provides best practices on engagement activities delivered through state offices. Works with state office leadership to tailor enterprise engagement and communication initiatives to the state. Manages implementation and execution of advocacy and engagement goals and objectives within the business unit plan and organization strategy. Collaborates with management to identify opportunities to streamline processes and to develop new procedures that support the business unit/department.

This position supports the West Region.


  • Provides strategic and technical support to state offices delivering on AARP's national, state, and local community engagement goals.
  • Supports state staff and leadership, offering best practices community and member engagement activities, program development, event management, integrated multi-channel marketing engagement, partnership strategies, and message delivery.
  • Communicates enterprise local engagement strategy, messaging, and tactics, tailoring them to fit specific state needs, as well as shepherding resources for states to achieve those goals. Lifts up local intelligence and practices to inform nationwide strategy.
  • Works closely with state leaders and staff to support on-going local engagement work; gathers and analyzes feedback from states about AARP local engagement campaigns, programming, and local strategies and tactics.
  • Serves as thought partner with the Regional Vice Presidents on a variety of topics; provides insights on key issues and recommendations for potential engagement. Forges strong relationships with regional matrix team and provides integrated support to state; builds and maintains close working relationships with state office staff and volunteer leadership.
  • Works with VP-Community Engagement to foster innovation and to support national, regional and state innovation projects and initiatives.


  • Completion of Bachelor's Degree.
  • Minimum of 5 years of experience working strategically and tactically at the community level.
  • Effective communications experience across diverse audiences and geographic locations.
  • Strong organizational skills and the ability to succeed in a matrixed organization.
  • Independent judgment and discretion requiring the employee to compare and evaluate various courses of conduct and make a decision (or recommend a decision to be made) after various possibilities have been considered.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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