Web and Video Conference Support Specialist (Hybrid Work Schedule)

Rockville , MD
Aug 28, 2022
Sep 29, 2022
Full Time
Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary: 
Westat is seeking a web and video Conference Support Specialist in support of our staff's conferencing needs using various conferencing services. The person in this role must be a self-starter, have a desire and aptitude to own the assigned tasks and projects, as well as provide direction on new technologies. 

Job Responsibilities: 
• Provide daily operational and technical support of video conferences and virtual meetings primarily using MS Teams, Webex, and Zoom.
• Responsible for video conference scheduling, creating & managing user accounts, and escalating issues to appropriate teams, when necessary.  
• Assist in the setup and support of Web Conferencing meetings using various platforms and technologies.
• Provide assistance to staff with web conferencing related issues and facilitate resolutions.
• Work with outside vendors to resolve issues and perform updates/upgrades, as needed.
• Document and report on the various conferencing platforms, their usage, and associated costs.
• Assist with the development and writing of training materials, FAQs, and other documentation. 

Basic Qualifications: 
• A high school diploma or GED with 3 years of relevant experience is required. 
• In depth working knowledge of the latest communications platforms including MS Teams, Webex, Zoom and other platforms.

Minimum Qualifications:
• Candidate must be able to work in a team-oriented environment, possess excellent verbal and written communication skills and customer service expertise. 
• Ability to learn new technologies and take on additional responsibilities.
• Self-motivated with exceptional organizational skills, including the ability to plan, coordinate and evaluate activities in multiple areas simultaneously.

Preferred Qualifications:
• Prior experience with video conferences and virtual meetings in a large corporate environment. 
• Proficiency in using MS Office products (Teams, Word, Excel, Outlook, PowerPoint etc.).

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Eligible employees may participate in:
  • Employee Stock Ownership Plan
  • 401(k) Retirement Plan
  • Paid Parental Leave
  • Vacation Leave
  • Sick Leave
  • Holiday Leave
  • Professional Development
  • Health Advocate
  • Employee Assistance Program
  • Travel Accident Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Life and AD&D Insurance
  • Critical Illness Insurance
  • Supplemental Life Insurance
  • Flexible Spending Account
  • Health Savings Account

Protecting the health and safety of our employees and survey participants is a top priority for Westat. As a federal government contractor, Westat will require Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire and to follow all safety protocols, subject to approved accommodations under applicable law.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

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