Technical Specialist

Fairfax, VA
Commensurate with education and experience.
Aug 27, 2022
Feb 01, 2023
Analyst, Research
Full Time
Technical SpecialistGeorge Mason University's, Information Technology Services (ITS), located on the Fairfax, VA campus, invites applications for a Technical Specialist position within the TSS Desktop Support team. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities: Provide support to over 23,000 plus desktop and laptop computers (to include, but not limited to Dell, Apple, HP, etc. hardware); various peripherals, including printers, scanners and mobile devices; and all Mason supported software, including operating systems (Microsoft Windows OS, Mac OS's etc.) and application software (Microsoft Office suite, etc.) across Mason campuses and other locations in northern Virginia.Required Qualifications:Associate's degree in Electronics or a Computer Technology related field, or equivalent combination of related education and experience;Extensive, successful experience interacting with both coworkers and customers, resulting in high quality customer support service;Demonstrated hands-on technical experience in installation and repair of hardware and software;Working knowledge of most commonly used software products (e.g., Microsoft Windows OS, Mac OS's, Microsoft Office suite, other office productivity products, etc.) and ability to instruct customers in the basic use of these products;Working knowledge and understanding of Microsoft Active Directory (AD); andAbility to participate in projects, as assigned, including working overtime on weekdays and weekends as necessary.Preferred Qualifications:Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives and peripheral components;Demonstrated ability to partition hard drives, load software, load video and printer drivers, and optimize PC configurations;Demonstrated ability to analyze hardware and software problems, and interface with manufacturer's technical support staff to affect a solution;Working knowledge and understanding of VDI applications i.e. Citrix, VMWare, etc.;Experience using remote support tools to assist customers with technical problems;Demonstrated ability working in data wiring closets to provide Ethernet connectivity;Certifications and/or training from applicable hardware and software manufacturers desired;A+ certification; if not currently certified, must be willing and able to obtain certification within one year of hiring; andIf not currently, Apple Certified Macintosh Technician (ACMT) certified, willing and able to obtain ACMT within one year of date of hire.

For full consideration, applicants must apply for position 01470z by November 17, 2022 at; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references with contact information. References must include name, email address and phone number.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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