Customer Service Representative (Call Center)

Location
Reston, Virginia
Posted
Aug 25, 2022
Closes
Sep 29, 2022
Function
Customer Service
Industry
Nonprofit
Hours
Full Time

Customer Service Representative (Call Center)

Are you excited about providing top notch customer service?  Do you like working with others who are passionate about their work? If so, come join The American Society of Civil Engineers (ASCE)!  We are currently searching for a call center professional for our multichannel contact team responding to both general and specific inquiries.

Responsibilities include:

  • Receiving, researching, and responding to 800-line queued calls Providing real-time technical assistance, support and advice to members regarding ASCE products and services Processing member account updates Making outbound telemarketing calls as needed Communicating with customers via Live Chat

The ideal candidate will have:

  • Associates degree or equivalent work experience Strong written, verbal, and organizational skills Proficiency with navigating through multiple systems 1-3 years' experience in a high-volume call center A positive and enthusiastic customer service bent

The American Society of Civil Engineers (ASCE) is a nonprofit professional membership association dedicated to the advancement of civil engineering in order to serve the public good.  To accomplish ASCE's mission, ASCE staff works together as a team, based on a foundation of trust, striving for individual and organizational excellence.  To achieve our shared goals, we maintain a relentless focus on members and a commitment to continuously grow and improve individually and collectively.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. All qualified candidates including historically excluded individuals, protected veterans, women, and individuals with disabilities are encouraged to apply.

This position has hybrid work from home flexibility.

For consideration, submissions of interest must contain a resume and cover letter with salary requirements.  To submit resume and cover letter go to:

https://asce.applicantpro.com/jobs/2525977.html