Director of Operations

Fairfax, VA
Commensurate with education and experience
Aug 25, 2022
Oct 14, 2022
Full Time
Director of Operations The George Mason University, Continuing and Professional Education Division invites applications for the Director of Operations position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. George Mason University is on the move as a leading higher education innovator in 21st century education. This includes the development of the delivery of personalized, customized education and student services for the adult and professional learner. As the largest public institution of higher education in Virginia, we are envisioning new ways of providing entry-level and mid-career professionals access to a George Mason education. Equally, George Mason seeks to foster closer relations with regional employers to create micro-credentials and certifications relevant to the needs of an evolving workforce.About the Continuing and Professional Education Division: Learning Solutions is committed to meeting the needs of organizations, agencies, and individuals through both alternative credit and non-credit professional development programs which are timely, relevant, and cost effective. We strive to facilitate the development, promotion, and delivery of educational and training solutions which complement the academic strengths and expertise of the University. By providing innovative and diversified educational/training experiences, we enhance workforce development, organizational effectiveness and economic development.About the Position: This position is responsible for the overall management, policy direction, and oversight of all aspects of Learning Solutions' operations including: external customer, faculty, 3rd party vendors and internal Mason division/school interaction as it relates to the formalization and conduct of training programs (contract credit, non-credit open enrollment and contractual) for Learning Solutions.This position is also responsible for the direct oversight and management of human resources departmental responsibilities, the fiscal operations of Learning Solutions, general Learning Solutions operations, as well as the oversight and management of Learning Solutions' information technology environments.Specific activities include:Working with the instructional designers and sales individuals to understand the specific customer program to be delivered (closed cohort and open enrollment);Establishing contractual relationships with all identified faculty on both cost and expected timeline for delivery;Formalizing the specific space where the program will be conducted (including establishing the working connectivity for programs that are operated in an online environment);Working with the customer to facilitate the overall conduct of the program;Overseeing the billing and payment information to the processing personnel for project close-out;Overseeing the generation of monthly financial statements as well as interacting with the University Budget and Fiscal Offices for the submission of the fiscal year operating budget as well as periodic reconciliations between the Learning Solutions' accounts and the University records;Overseeing and aligning all HR and office/departmental processes ensuring compliance with university policies and procedures;Directing the activities associated with the various technology aspects that support Learning Solutions - including existing hardware and software products, the implementation of new technology solutions and, interacting with the Provost Office and University Technology divisions to ensure both compliance with and effective utilization of any and all university technology resources; andFinally, staff management and development, facilitating a high performance team environment.Accountable to: The Executive Director for the high-quality conduct of Learning Solutions programs, Account management and customer service processing staff for the development of their professional capabilities, Instructional designers and sales staff for the conduct of programs that are developed with the customer.Responsibilities:Staff Leadership and Management: Manages the General Office, Enrollment Management Team (Partnership Managers, Coordinators, Assistants and Customer Service functions and staff of CPE); providing leadership and direction to the staff, facilitating a high-performance team environment. Exercises decision-making authority in line with overall unit vision and direction, leading the teams in the effective delivery and administration of all related activities, as well as to foster continuous process improvement and ensure customer satisfaction and state and university compliance of the unit processes. Through on-going interactions with the entire staff, facilitates continuous process improvement with unit operations. Oversees, mentors, coaches and provides guidance for staff to include Employee Work Profiles, on-going development plans and yearly Performance Evaluations. Communicates regularly with the Executive Director about operation, environmental, and interpersonal actions, initiatives, and accomplishments. Develops reports as requested and needed by the Executive Director.Program Activities and Processes:Oversees all program (credit, non-credit, CEUs) customer service, and project management functions and processes; Proactively works with the Business Development Director to look for opportunities acquire, expand, and retain customers by establishing a strong sense of customer centricity and satisfaction in the units operations. The Director of Operations ensures program learning and educational satisfaction is met and establishes periodic check-ins with the learning and development professionals to identify potential new program initiatives as well as identification of individuals that could provide access to their corporate learning and development functions.Contract Credit: Directs and oversees Partnership Management teams relating to contract credit offerings administered through CPE. Maintains high level of relationship with academic unit contacts and contractual clients in fulfillment of responsive programs, working through delivery logistics, and closing out programs. Serves as a resource within the academic community by guiding and educating on the specific processes, policies and requirements surrounding contract credit offerings. Directs, delegates, and/or assigns contract credit logistical duties and budget preparation involved to the appropriate CPE staff members and provides oversight to ensure effectiveness and efficiency.Non-credit (Contracts, Open Enrollment and New Initiatives): Directs and oversees Partnership Management teams in the delivery of the diverse set of non-credit programs offered through CPE. Programs include non-credit open enrollment, on-line, on-site contractual, workforce development, role-based, multi-disciplinary, and special faculty sponsored programs. Directs, delegates, and/or assigns all programs and related delivery, logistics and budget related activities to the appropriate staff member. Monitors activities and conducts meetings with staff to review status of program activities. Works with the finance unit to manage program budget aspect, check and balance, and close out of non-credit courses. Works with the senior leadership team to establish best practices related to program pricing and cost standards. Serves as a resource within the academic community by guiding and educating on the specific processes, policies and requirements surrounding non-credit offerings. Works with Executive Director and other CPE staff to ensure fiscal goals are being achieved and to determine the need to adjust the non-credit program portfolio or associated processes.Continuing Education Units (CEUs): Oversees all operations related to the program approval, award and data management of CEU awards. Develops operational systems for the CEU approval processes, certificate awards, and the interface with the Registrar's Office. Ensures compliance with all SACS criteria.Senior Leadership Operations: Work closely with the Fiscal Manager, Business Development Director, Marketing Director and Executive Director. Collaborate on general updates, policy changes, new opportunities and strategy planning.General Operations: Oversees office manager, establishing protocols and processes for basic office functions such as supply ordering, office layout, move coordination, and construction. Also oversees requests to university facilities such as basic office maintenance, key control, card security, Arlington operations, etc. Ensures unit compliance with all health and well-being policies, as well as all security policies and protocols. Oversight and management of CPE's information technology environments. Directing the activities associated with the various technology aspects that support CPE - including existing hardware and software products, the implementation of new technology solutions and, interacting with the Provost Office and University Technology divisions to ensure both compliance with and effective utilization of any and all university technology resources. Serve as the Contract Administrator with Purchasing.Required Qualifications:Master's Degree or equivalent combination of education and experience;Demonstrated experience (typically 5+ years) in Operations and Project Management;Demonstrated experience serving in a team environment with ability to hold staff accountable for their actions;Demonstrated skill in effective written, oral, and interpersonal communication;Demonstrated skill in providing effective customer service;Demonstrated ability to focus on formalizing and implementing a detailed work flow process and delivering complex projects;Demonstrated ability to work seamlessly with various types of individuals and client demands;Ability to work effectively and foster long-term customer relationships with faculty, clients, students, and a wide variety of administrative offices;High degree of patience and empathy; self-starter, "out of the box" thinker and problem solver;Ability to multi-task in a high volume office; andProficiency in MS Office Products.Preferred Qualifications:Experience in Operations and Project Management within a continuing education environment;Knowledge of Banner desirable; andKnowledge and experience in managing the fiscal and human resource functions of an organization.

For full consideration, applicants must apply FA63Ez at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

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