Process Manager

Capital One
Wilmington, Delaware
Aug 19, 2022
Sep 04, 2022
Full Time
Locations: Sales - DE - Wilmington, United States of America, Wilmington, Delaware

Process Manager

As a Process Manager within the Retail Bank Tech (RBT) Labor Team, you will be part of a growing organization delivering on enterprise priorities. In this role you will help drive the RBT labor strategy and key initiatives that will help have a direct impact on the business. We are seeking a dedicated, organized professional who excels in a team environment. This person will have excellent communication and analytical skills, strong attention to detail, ability to collaborate across teams, as well as be able to adapt quickly to change.

Responsibilities :
  • Primarily support our workstream for Non-Associate RBT labor strategy and help manage org priorities
  • Manage data quality by working with our systems and reporting to reconcile, analyze, identify data issues, understand trends, and make recommendations
  • Support ad-hoc processes for furloughs and contractor management along with other ad-hoc projects in partnership with cross functional teams
  • Partner and develop relationships with key stakeholders such as Finance, Chief of Staff, and Enterprise Management to ensure consistent agreement and progress against shared goals and act as a thought partner
  • Demonstrate strong business acumen and expertise by organizing information in a strategic and compelling way
  • Partnering across the enterprise to understand key objectives and priorities, helping drive next steps while looking for ways to improve and add value

The Successful Candidate will:
  • Demonstrate strong analytical and storytelling ability to drive decision making and influence business decisions
  • Be results-oriented
  • Possess effective written and verbal communication, along with presentation skills
  • Display excellent process and project management skills
  • Demonstrate the ability to navigate and influence across levels, functions, and organizations to build strong collaborative working relationships with our partners
  • Have the ability to manage multiple projects, prioritize, and meet deadlines with minimal direction
  • Be able to react seamlessly to change
  • Genuinely care about our teams and their success

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 2 years of process management experience

Preferred Qualifications:
  • Bachelor's Degree
  • 3+ years of process or project management experience
  • 1+ years experience in Finance or Technology Industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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