Overview: Employees are required to be fully vaccinated unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Responsibilities: The Bilingual Collector works directly with NASA Federal Credit Union members to resolve matters regarding their past due financial products. The ideal candidate has credit union or financial institution experience in a Collections environment, with the ability to combine customer service and problem solving skills to produce results. The position requires a thorough knowledge of the Credit Union collection practices, creditor rights, and applicable bankruptcy laws. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) Level I: Remains cognizant of and adheres to credit union policies and procedures and regulations pertaining to the Bank Secrecy Act. Maintains the negative share category by contacting members to negotiate repayment on defaulted share accounts. Upholds NASA Federal's mission and core values. Posts transfers and checks to pay negative shares. Prepares and mails correspondence to members. Performs skip tracing including pulling credit reports, using specialized software, on members with negative account balances. Updates the computer system with current information on members. Assists members in any corrections required on their accounts. Recommends adverse action for negative shares (blocked or suspended lines of credit). Balances collection department (branch) totals. Maintains the returned check queue. Prepares and distributes Daily Delinquency Report. Reviews and submits invoices for approval. Acts as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts. Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day. Level II: Performs all the duties and responsibilities of a Collector I. Maintains an assigned delinquent loan/VISA category. Posts transfers and late payments. Collects title and insurance information from members as needed to protect NASA's Security interest Follows appropriate state guidelines when recommending the repossession of vehicles. Assists in the categorization of proceeds from repossessions to enable accurate processing. Recommends legal action. Processes delinquent re-writes for referral to Member Solutions and monitors Re-Age program accounts for compliance. Reviews member's requests to Re-Open share accounts. Terminates Lines of Credit and sends Adverse Action notices. Proactively handles 1st payment default loans to monitor for potential fraud. Collector I and II must maintain an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day. Qualifications: Level I: Minimum of one year of related experience and/or training in a credit union/financial institution Collections environment Exceptional phone etiquette Ability to multi-tasks in a fast-paced environment Detail oriented Ability to work well independently and /or in a team environment Fluency in Spanish, required Level II: Includes all requirements from Level I Minimum of two years of experience with most of the duties outlined in the job description for levels I & II. We offer a generous benefit package: $41,600 - $49,920 / Annually 401(k) match to 6% of earnings - immediate enrollment and 100% vesting Choice of two health plans Dental Vision Life Insurance - no cost Long-term Disability Insurance - no cost Employee Assistance Program - no cost Paid vacation Paid sick time 11 Paid holidays Profit Sharing eligible Pet Insurance Identity Procection