Deputy Director, Program Support Center

Bethesda, Maryland
Aug 18, 2022
Aug 20, 2022
Executive, Director
Full Time

The incumbent demonstrates and exercises leadership in the functional management oversight over the PSC, which seeks to ease burden and drive efficiencies through standardization, modernization, and streamlining technology. Responds to customer needs through continuous engagement and robust feedback loops.

The Deputy Director, Program Support Center reports to the Deputy Assistant Secretary for Program Support (PSC Director) and provides advice and guidance with respect to all aspects of PSC including:
  • Directs management activities of the PSC and is instrumental in transforming administrative activities from transactional processes to strategically focused business lines that directly support the PSC's mission. As a member of the PSC executive team, the incumbent leads the implementation of strategic human resources management, competitive sourcing, E-Government, integration of budget and performance goals, and improved financial performance.
  • Integrates administrative activities to achieve breakthrough efficiencies, coaching and motivating staff professionals to excel in creating positive solutions to improve service delivery. The incumbent works with peers throughout PSC, ASA and the Department to build and sustain best practices in all management areas.
  • Leads oversight of the conduct of organizational operations. The incumbent participates with the PSC Director, and Portfolio leaders (Senior Executives) in providing operational and management expertise germane to the formulation of policies, goals, objectives, and operational strategies; and participates in program and resource allocation decisions, which impact the total organization.
  • Principal advisor to the organization on operations and administrative management matters; management tenets, techniques, and policies; requirements of administrative law and regulations; and methods and procedures. The incumbent collaborates with other senior officials across the PSC in the development and implementation of strategic and financial plans.
  • Leads efficient and effective administrative operations, resolves major problems and matters of key policy, promoting and leading major reviews and discussions regarding improvements in administrative/management operations and processes.
  • Communicates to PSC employees through regular and special meetings, correspondence, and other means ensuring information and/or developments in the administrative/management area are communicated to appropriate staff in the organization.
  • Oversees the development of plans and analyses related to continuous improvement initiatives and ensures that effective systems are developed and in place to provide the PSC with information needed on a wide range of administrative/management issues.
  • Represents the Director, PSC in matters of operations and management to a variety of organizations, including HHS agencies, and other PSC customers. Incumbent resolves problems concerning organization and administration in assigned areas; acting as necessary to improve organizational structure, management policies, and techniques. Incumbent keeps the total management process in mind to develop solutions to emerging problems in management of a critical and/or controversial nature and which may impact successful implementation of HHS initiatives.
  • Incumbent provides leadership and support in the development of long-term plans and budget proposals.


Conditions of Employment

  • This employer participates in the E-Verify Program
  • U.S. Citizenship is required
  • Subject to satisfactory security and suitability determinations
  • New appointees must successfully complete a 1-year probationary period
  • Must pass a pre-employment drug test; random testing after appointment
  • This is a career position in the SES. Unless the selectee is already a member of the SES with career status or has successfully completed an SES Candidate Development Program certified by OPM.
  • Executive qualifications must be approved by OPM before appointment can be effected. If you are selected, you will be responsible for working with an HHS Executive Consultant, or QRB Writer to develop an ECQ narrative for submission to OPM
  • You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.


As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Mandatory/Technical Qualifications and Executive Core Qualifications listed below. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors will automatically exclude you from further consideration.

All competitive candidates for SES positions with the Federal Government must demonstrate leadership experience indicative of senior executive level management capability. To meet the minimum qualification requirements for this position, you must show in your resume that you possess the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQ's), listed below. It is recommended that your resume emphasize levels of responsibility, scope and complexity of programs managed, and program accomplishments and results.

Fundamental Competencies:

Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.

Executive Core Qualifications (ECQs):

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial, and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Mandatory Technical Qualifications (MTQ's):

This position also requires that you possess MTQ's that represent knowledge, skills, and abilities essential for success in this role. The following MTQ's must be evident in your resume.
  • Demonstrated experience with the facets of managing services such as relationship management, development and use of transparent funding mechanisms, and attention to customer satisfaction and other performance metrics.
  • Demonstrated ability to provide executive leadership and manage human, financial, IT, and data resources strategically in a complex environment. Noted accomplishments shall demonstrate strong communication, collaboration, and conflict resolution skills.
  • It is STRONGLY recommended that you visit the following Office of Personnel Management (OPM) webpage for more information regarding the Fundamental Competencies and ECQs.

    IF SELECTED, you will be required to complete an ECQ package by drafting narratives for each of the ECQs and be certified by an OPM Qualifications Review Board (QRB) in order to be placed in this position. If you are currently serving in a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed an SES Candidate Development Program approved by the Office of Personnel Management (OPM), you WILL NOT need to draft the ECQs.


    There is no positive education requirement for this position.

    Additional information

    Salary for Senior Executive Service positions varies depending on qualifications. The annual salary range may be found at the top of this announcement. This position may be eligible for performance bonuses and performance based pay adjustments.

    Probationary Period:

    An individual's initial SES career appointment becomes final only after the individual successfully completes a one year probationary period.

    Standards of Conduct/Financial Disclosure

    HHS inspires public confidence by maintaining high ethical principles, and all Federal Government employees are subject to the conflict of interest statutes and regulations, including the Standards of Ethical Conduct , that govern activities with outside organizations and reporting financial holdings. The Ethics in Government Act, PL 95-521 also requires the applicant selected for this position to submit a Public Financial Disclosure Report, OGE-278 , prior to assuming the SES position, annually, and upon termination of employment.

    Security and Background Requirements

    If not previously completed, a background security investigation will be required for all appointees .

    Equal Opportunity Employment

    Equality is held as one of the most important values at HHS. Selection for this, and any other position, will be based solely on merit. HHS does not discriminate based on race, color, religion, sex, national origin, political affiliation, marital status, sexual orientation, physical or mental disability, age or membership or non-membership in an employee organization, or any other non-merit factors.

    If applying online poses a hardship to you, you may submit your application by contacting BreAnna Stewart .

    Reasonable Accommodation Policy Statement

    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact: BreAnna Stewart . Requests for reasonable accommodation will be made on a case-by-case basis.

    Veteran's Preference

    Veteran's Preference does not apply to the SES.

    Selective Service

    As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.