Job Number 22133714 Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY With over 150+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Director, Redemption and Reimbursement Strategy, will utilize fiscal acumen to manage redemption and reimbursement strategies as well as identify and implement improvements to existing business processes. Reporting to the Senior Director, Redemption Products and Dynamic Pricing, this role leads the pricing strategy and economics of the $2.5B redemption business as it continues to grow beyond the guestroom. As part of this effort, the Director will run the analysis of existing award products in terms of pricing and reimbursement strategy, while also project managing the development of new award products to give members attractive ways to use their points at lower costs to the program. Specifically related to redemptions on guestrooms, the Director will use revenue management strategy to collaborate with the Operations Research team to make continued adjustments to the underlying algorithm to accommodate shifting market conditions at over 8000+ hotels globally while continuing to maintain the financial viability of the program. As a Redemption Analysis subject matter expert, the Director will manage and evolve policies related to existing award processes (redemption pricing, inventory, reimbursements, etc.) This can include modeling to quantify customer and financial impacts of proposed award changes, scoping and managing systems implementation requirements with discipline partners, as well as developing and implementing communications to launch product changes. These initiatives require close coordination and collaboration across a range of disciplines within Marriott International, including, but not limited to, iT, Loyalty Operations, Revenue Management, Global Operations, Finance, Digital, Global Cards, Owner Franchise Services, and Continent teams to socialize program decisions. CANDIDATE PROFILE Education and Experience 8+ years of relevant professional experience in loyalty, finance, revenue management, customer analytics or related function, demonstrating progressive career growth and pattern of exceptional performance required 4-year degree from an accredited university in Business Administration or related major required. MBA preferred. Prior experience in working in cross-discipline functions with a demonstrated ability to influence outside of formal reporting lines. Experience analyzing and manipulating large data sets using SQL, SAS, R, or Python, and visualizing outputs in Tableau. Demonstrated project management skills, especially in the context of managing processes across diverse stakeholder set. Demonstrated ability to manage senior-level relationships in all portions of a project, from 'top of the funnel' strategy and business case formulation with few, high impact decision makers to the execution phase, with more fragmented leadership and approval points. Strong strategy-related skills, such business acumen, analytic abilities, and communication skills, as well as an aptitude for detail, including financial/budget management and an ability to understand the mechanisms of business systems. Revenue Management or Finance experience a strong plus. CORE WORK ACTIVITIES Evolve the Program Economics Strategy for Current Award Products Quantify both projected and actualized financial impacts for redemption economic decisions such as impacts to pricing, demand, and reimbursement costs. Maintain regular communications with Revenue Management and Continent teams to socialize and improve usage of existing and new products. Support continent escalations related to the redemption capability and any corresponding research required. Manage annual and ongoing communications and systems pull-through processes. Develop Redemption and Reimbursement Strategies for New Initiatives and inclusion in long term Loyalty strategies Support the program economics through responsible stewardship of the redemption capability through improvements in its existing state as well as its long-term evolution. Partner with the multiple disciplines to support day-to-day effort management, development/sequencing of work, risk mitigation, and on-going reporting - escalating key decisions to Senior Director, Redemption Products and Dynamic Pricing as needed. Engage Customer Experience, Revenue Management, Operations, Digital, and Finance teams to transform the member experience with new products and service concepts at the right customer journey touch points. Support redemption operations and analysis as part of the Liability Award and Reimbursement Strategy Team for day to day running of the business as well as to provide additional focus to Loyalty Business Transformation initiatives. Deliver surge support for integration of new products to Marriott Bonvoy, coordinating cross-discipline resources (eg, Finance, Revenue Management, Global Operations, Loyalty Program Operations, Global Marketing and Brand) to activate such integrations. Support engagement with Owner and Franchisee communities, soliciting feedback, addressing concerns, and obtaining buy-in related to the Redemption Capability, as needed. Provide additional oversight to senior manager resources responsible for redemption operations and analysis, augmenting that of the Senior Director, as needed. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (eg, HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (eg, personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?