Training & Org Development Mgr - Maryland

Live! Casino and Hotel Maryland
Hanover, MD
Aug 17, 2022
Aug 23, 2022
Full Time
Overview: Why We Need Your Talents The Manager of Training & Organizational Development develops, manages, coordinates and presents training and staffed development programs for all levels of team members (hourly, supervisory, managers, directors and VP's). Confers with management and supervisory personnel to determine training needs, training methods, training times, and develop solutions. This role is responsible for developing and implementing programs that align workforce with key business strategies and initiatives. Prior to beginning employment, all new hires must provide documentation of their final doses of an approved COVID-19 vaccination (J is a single dose only). A booster shot is not required to begin employment. With appropriate documentation, Live! Casino will make reasonable accommodations for a disability or a sincerely-held religious beliefs. Responsibilities: Where You'll Make an ImpactFormulate training programs and calendars, utilizing knowledge of identified training needs, company production process, business system or changes in products, procedures or services. Create and implement programs at work that connect employees with business goals.Develop, market and roll out new company training and initiatives to successfully launch and execute programs.Create competency models for hourly and salaried positions.Develop team-building exercises and workshops.Designates training procedures, utilizing knowledge of effectiveness of such methods as individual training, group instruction, lectures, on-job-training, demonstrations, conferences, meeting and workshops.Delivers training programs with skills of a high energy and enthusiastic training professional.Revise and redevelop existing training programs to meet the changes in business needs. Establish and maintain relationships with Operational Leaders to determine training needs and develop materials to satisfy needs.Partner with Operations and HRBP's and Recruiters to determine specific, discipline driven training strategy and curriculum to fulfill needs. Source and evaluate prepared training programs to supplement existing instructor lead programs. Administers and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other education material.Trains assigned instructors and supervisors in effective techniques for training. Specific on-the-job training apprenticeship programs, sales techniques, health and safety practices, public relations, refresher training, promotional development, continued education, leadership development and succession programs.Accurately accounts for training attendance records, compile statistical reports regarding training and shares summaries with Operations to ensure participation and ensure front line team members and leaders are performing with the expected behaviors.Responsible for continued education program, professional development program and succession planning.Review training activities with the Director and VP of Human Resources.Manages the tuition reimbursement program for hourly and salaried staff. Compile data and analyze past and current year training requirements to prepare budgets.Partners with the Risk Manager to ensure the safety and security of team members and quests. Partners with the Risk Manager to manage programs and processes to reduce and control loss time injuries. Member of the Safety Committee representing Human Resources. Partner with Employment Team on ensuring all new hires attend New Hire Orientation Program and New Leader Supervisory Orientation Program.Manages two Training Specialists to communicate, schedule and deliver weekly Orientation, Mentor training, and 15+ management training classes. Manages the successful completion of state required classes of Title 31, Serve Safe, and Responsible Gaming by all Team Members on annual basis. Administration of the Learning Management System and Performance Management System.Partner with Human Resource Leaders in administering the performance review process. Partner with Human Resource Leaders in administering the Employee Opinion Survey.Partner with Human Resource Leaders in administering the 360 degree Management Assessment Process in the Learning Management System.Partner with Guest Service Manager to ensure the understanding of the Company's mission (Be the Dominant Regional Gaming AND Entertainment Experience), vision, values (Clean, safe, fast, friendly, fun), and service standards.Coordinates with the American Red Cross to offer Blood Drives in the Training Room every two months for all team members. Other duties as assigned. Qualifications: Skills You'll Need to SucceedStrong presentation, design and facilitation skills from a training perspective.Should have knowledge of Learning Management Systems such as Cornerstone On Demand.Learning Management System (LMS) experience preferredGroup presentation and/or facilitation experience preferredOrganizational development experience is a plusInstructional Systems Designs (ISD) experience is a plusAbility to communicate professionally with all levels of management Excellent written and oral communication skillsExceptional organizational, time management and problem-solving skillsAttention to detail and follow-throughSelf-motivated and assertive with a can-do attitudeProficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)A Few Must HavesFive (5) to seven (7) years' experience designing, developing, and implementing training programs with the casino, service or hospitality industry and/or working knowledge of and programs.A four (4)-year degree in a related field or equivalent work experience, a master's degree is preferred.Must be able to comply with all state gaming regulations, which may include obtaining a license.Physical RequirementsRequired to occasionally work nights and weekends for delivery of classes. What We Offer: Perks We Offer YouComprehensive health coverage for full-time and part-time Team Members and their eligible dependentsGenerous retirement savings options are available. Free uniformsFree parkingDiscounted mealsService and Attendance bonusesTuition reimbursementDiscounts on hotels, theme parks, travel, and more!Life at Live!24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.#LI-NS1#zr#indhigh

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