Collections Team Leader

Herndon, Virginia
Aug 18, 2022
Sep 17, 2022
Full Time

For more than 75 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized as a 2020 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The primary function of the Collections Team Leader role is to provide leadership and direction to the Collections Department. This role is also responsible for the planning, organizing and directing of collection efforts for the Credit Union to ensure all operations are in accordance with established policies, procedures and legal requirements.


  • Supervises 8-10 employees within the Collections Department (onsite and remote)
  • Analyze and resolve referred accounts from the Collectors and determine the best course of action giving special attention to loss prevention
  • Handle escalated questions or complaints
  • Act as a liaison for all indirect auto loan participants to include reporting and account related requests
  • Manage all necessary management workflows within the Collections system Temenos
  • Communicate with the Loss Mitigation management team in order to collaborate for departmental success
  • Validate all accounts being placed out for repossession and charge off before final sign off by the AVP of Collections
  • Monitors all collections calls for quality and accuracy
  • Meets with direct reports on a consistent basis to review standard quality of work
  • Monitor Collector productivity reports and identify coaching and development needs as applicable
  • Writes and conducts annual performance reviews
  • Must have the ability to use discretion in your work
  • Remains cognizant of and adheres to NWFCU policies, procedures and regulations pertaining to the Bank Secrecy Act (BSA)
  • Performs other related duties as assigned


Required Qualifications
  • High-school diploma or equivalent
  • Minimum 5 years of collections experience
  • Minimum 2 years of management experience
  • Working knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Working knowledge of Microsoft Office and databases
  • Must be available during the hours of 8:00am - 4:30pm Monday through Friday

Preferred Qualifications
  • Experience in managing or working in a similar size financial institution or call center environment.

As a COVID-19 safety measure, our employees must provide vaccination status and follow all safety protocols, which may include testing.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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