OAsys Training Coordinator (Hourly)

Employer
Westat
Location
Rockville , MD
Posted
Aug 18, 2022
Closes
Aug 20, 2022
Industry
Research
Hours
Full Time
Westat is currently seeking a Training Coordinator to work with our Office Automation Systems (OASys) team Monday-Friday (8:30 am- 5:00 pm) in our Rockville, MD office.

Job Responsibilities:
  • Provide assistance and training to end-users for Westat applications in various methods (e.g. classroom, one on one, and remote training).
  • Assist team members in other departments in identifying technology training needs and creating methods for proper instruction.
  • Assist in training documentation, instructions, and other materials as needed.
  • Participate in the training team conference calls and/or smaller working groups to prepare for upgrades, new technology, and the learning process.
  • Assist in Creating trainings designed to promote learning, administered via classes, demonstrations, or one-on-one.
  • Assist with staff Onboarding and off-boarding processes.
  • Support Walk-in needs or route them accordingly.


Job Requirements:
The successful candidate should possess excellent communication skills in English, both written and spoken, for reporting call information and communicating with respondents, home office staff, and field staff.
·    Candidates must be able to exercise sound judgment in various situations, have excellent written and verbal communication skills, strong organizational skills, and excellent attention to detail. 
·    Have strong technical skills using Microsoft Office (Outlook, Word, Excel, Skype, and PowerPoint), Adobe Acrobat, and WebEx. 
·    Demonstrated ability to work independently on projects and follow up as needed, to multi-task, and prioritize work while meeting team objectives
·    Must have customer service experience
·    At least two years of post-secondary education (e.g., an associate's degree or at least two years towards a bachelor's degree) are required.

Protecting the health and safety of our employees and survey participants is a top priority for Westat. Westat requires Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire, and to follow all safety protocols, subject to approved accommodations under applicable law.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by federal, state, or local law.