Description If you're looking for work in a dynamic, rapidly changing call center, this Customer Service Representative opportunity via Robert Half might be for you! You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. If you're looking for work in Chantilly, Virginia and can work a long-term contract position, this could be the Customer Service Representative opportunity for you!How you will make an impact- Receive and place telephone calls- You will likely support business development and client referral goals by actively cross-selling and referring customers- Offer friendly, accurate customer service in a timely fashion- Receive and send written business correspondence Requirements - Excellent oral and written communications skills- Microsoft Excel experience- Good understanding of Student Financial Aid- General familiarity with Microsoft Word- Customer service experience preferred- Proven knowledge of typing 45 - 60 words per minute- Quality experience with Inbound Call Center- Experience with typing- Wide ranging experience with Resolve Customer Issues- Well-founded grasp of Typing Data Entry- Earlier work involving Resolve Customer Issues- Proficiency in Microsoft Outlook- Practical knowledge of Inbound Call Center- Comprehensive knowledge of Call Center Customer Service - Foundational knowledge of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly- Excellent customer service and office administrative skills- Excellent computer skills- Ability to simplify complex problems and build solutions- Ability to interact effectively with internal and external partners and clients/customers- Positive attitude and an engaging businesslike approach- Excellent problem solving skills in Microsoft Office applications- Experience performing extensive research to resolve complex customer inquiries- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desiredWe are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. (C) 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .