Sales & Service Representative (Universal Banker)

First Citizens Bank
Vienna, VA
Aug 11, 2022
Aug 19, 2022
Full Time
Overview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution Responsibilities: The essential functions of the job include, but are not necessarily limited to, the following: Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Please Note: This position will primarily be based out of Tyson's Corner. with the possibility of assisting in Arlington when needed, for example if there is a need to provide coverage due to PTO. Mileage compensation will be included. Qualifications: High School Diploma or GED and 6 months customer service experience Preferred Area of Experience: Strong communication and sales, you will be interacting with clients both in-person and over the phone Preferred Skill(s): Financial literacy, Knowledge of retail banking products and services