Job#: 1270996 Job Description: Apex Systems is looking for REMOTE Operations Technicians! **For immediate consideration please send an updated copy of your resume to Megan at mmantlo@apexsystems.com with "Remote Operations Tech" in the subject line** Title: Operations Tech Contract: Contract to hire Location: Remote (Must sit in St. Louis, MO; Tulsa, OK; Phoenix, AZ; St. Paul, MN) Shift: 1st 7am-4pm, 2nd 11am-7pm, or 3rd 3pm-12am Must obtain a USPS clearance Job Description: Responsible for identifying and resolving customer reported trouble Provide advance technical support to include remote trouble diagnostics and correction Assist with answering customer calls during overflow/outage situations Updates status to customers on an as required basis Escalation of customer and network trouble to ensure timely resolution Actively work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements Keep the project team updated with daily progress reports on any assigned actions. Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network. Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet Knowledge: Knowledge of Firewalls, specifically Juniper SRX and A10 Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets. Advanced expertise with IP routing on multiple router platforms Knowledge of TCP/IP, routing protocols, and IP addressing. Experience with advance commands in Cisco, Juniper, Alcatel and or UNIX commands. Excel at working on complex MPLS issues. DNS & e-mail problem expertise Experience with Wireless Access Points and various remote switches/MUXs/VOIP Telephones Advanced layer 1 troubleshooting for DS0, DS1, point to point, private line, and Ethernet circuits Has ability to understand and isolate physical layer problems Experience working with software and hardware tools to remotely identify and diagnose WAN problems. Ability to understand and isolate physical layer problems. Familiarity with VOIP, long distance and international dialing and routing. Ability to identify and resolve customer reported trouble. Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns. Basic Qualifications: Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience. 5 + year of technical customer call center experience. Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience. Test knowledge/experience of DS0/DS1 circuits. Knowledge of TCP/IP, routing protocols, and IP addressing. Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands. Firewall experience, specifically Juniper SRX and A10 Preferred: Firewall, IPAM(or equivalent) experience General Work Competencies / Abilities: Strong technical skill level working on complex assignments within the network systems (implementation, acceptance and change management). Ability to resolve complex network problems involving power, network hardware/software, lines, routers, firewalls, modems and terminals. Ability to use software/hardware tools to identify and diagnose network status and problems. Experience conducting installation and maintenance on complex network monitoring equipment. Ability to resolve complex trouble tickets. Apply excellent customer service skills The desire to work in a complex 24x7 call center. Demonstrated proficiency with trouble ticketing application as well as other internal tools The ability to work off hours/on call and during holidays Expertise Mentoring/Training/Coaching team members **For immediate consideration please send an updated copy of your resume to Megan at mmantlo@apexsystems.com with "Remote Operations Tech" in the subject line** EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.