West Creek 3 (12073), United States of America, Richmond, Virginia

Principal Associate, Travel & Expense Management

As our change management/communications lead, the Principal Associate leading the Payment and Travel Help (PATH) team will facilitate our cardholder/traveler engagement strategy, incorporating change management principles to optimize overall message distribution. This role will not only oversee the Payment and Travel Help (PATH) team and the Salesforce tool used for help desk queries, but will also play an integral role in the communication of any process and/or product changes. This role will monitor performance through both data analysis and customer feedback, identifying opportunities to more proactively engage with the T&E customer base to improve our end-to-end processes.

There are a number of projects and initiatives that are expected to impact this team's work, so a successful candidate will demonstrate an ability to be successful in a constantly changing environment - while also helping to lead his/her team through change.

Responsibilities:

• Implement and monitor customer feedback loop to drive process improvements and mitigate risks
  
• Ensure that the enterprise adheres to Travel and Expense spend guidelines, in accordance with all applicable standards and management controls
  
• Reduce number of help desk questions coming through PATH, but identifying process challenges and championing solutions
  
• Lead branding efforts of T&E initiatives across Finance and broader enterprise, partnering with Line of Business communication leads and communities to optimize communication channels
  
• Optimize usage of Salesforce as a case management tool, while advocating tool usage across other parts of the team that could benefit from existing functionality
  
• Provide subject matter expertise on processes and industry standards when representing the department in projects and other meetings
  
• Lead and develop a high performing team of associates and contractors.
  
• Drive performance through ongoing goal setting, results measurement, individual and team development and talent identification and deployment
  

Basic Qualifications:

• Bachelor's Degree or military experience
  
• At least 2 years of Project Management and/or Program Management experience
  
• At least 3 years of experience supporting, partnering and interacting with internal business clients
  

Preferred Qualifications:

• At least 3 years of Project Management experience leading cross functional projects and programs
  
• At least 1 year of communication and/or copywriting experience
  
• PMP Certification or Masters Certificate of Project Management (CPM)
  
• CCMP or Change Management Training
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).