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Strategic Communications Manager

Employer
Washington Metropolitan Area Transit Authority
Location
Washington D.C
Closing date
Aug 21, 2022

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Industry
Delivery and Transportation
Function
Communications, Consultant and Strategist
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Marketing Statement

Metro is looking for a Strategic Communications Manager to join a new team supporting Metro's growing capital program and policy initiatives. This highly-collaborative individual will focus on engaging with customers and community members, while translating complicated projects and policies into accessible content. The ideal candidate is a well-organized and experienced communicator, with excellent project management and writing skills. This role will work closely with internal and external stakeholders to coordinate research and outreach efforts, and develop targeted, multi-media communications tactics and materials. Bilingual skills a plus.

Join our team to serve the region as an ambassador for Metro and an advocate for our riders.

Minimum Qualifications

Education
  • Bachelor's degree in communications, public relations, public affairs, business, planning or related discipline

Experience
  • Minimum of six years' experience in communications project management

Certification/Licensure
  • Required possession of a Driver's License from the incumbent's jurisdiction of residence

Preferred
  • Bilingual skills a plus
  • Preferable experience in a large service organization setting
  • Experience communicating with the public about construction projects and/or public policy issues.

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Strategic Communications Manager works with internal and external partners to develop and implement communication and outreach programs for planned projects and policies impacting Metro's customers and stakeholders. The incumbent is responsible for implementing and ensuring compliance of the Metro's Public Participation Plan (PPP). The Strategic Communications Manager will be assigned to one or more project areas, such as construction and infrastructure projects or policy, fare and service changes.

ESSENTIAL FUNCTIONS
  • Develops professional reports and presentations that target Metro's stakeholders and customer communities, meets federal reporting requirements, and keeps the Metro Board of Directors informed of activities. Writes, edits, reviews and produces high-quality public communications materials.
  • Develops and implements communications and outreach plans. Develops timelines, identifies internal and external stakeholders and prepares core messaging documents. Coordinates research and outreach efforts to include development of targeted, multi-media communication tactics and materials.
  • Collaborates with internal partners, including capital project teams, rail and bus operations staff, government relations, media relations, marketing, research and customer service as the subject matter expert, regarding planned projects and policies impacting Metro customers.
  • Serves as a Metro ambassador and represents the Authority by giving presentations, building stakeholder relationships, distributing surveys and facilitating other community outreach responsibilities at various events.
  • Creates task orders and scopes of work for the procurement process, manage deadlines and budget, review invoices, coordinate outreach staff and logistics, and complete other tasks as required to implement robust communications and outreach plans in compliance with Metro's Public Participation Plan and internal business controls.
  • Works with department point-of-contact, project managers and other staff to confirm Title VI and WMATA Compact Compliance and to ensure all materials and deadlines meet the appropriate standards.
  • Maintains tracking, recordkeeping and other documentation as required by the FTA and Public Participation Plan, to include updating and maintaining the PPP database.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
 Washington
DC
20001
US
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