Transportation Disaster Assistance Specialist (Emergency Operations Coordinator)

Washington, D.C
Aug 16, 2022
Aug 19, 2022
Full Time

As a Transportation Disaster Assistance Specialist (Emergency Operations Coordinator), GS-0301-14, you will perform the following major duties:

Provides responsive assistance to accident survivors and families of victims of transportation accidents throughout the course of the investigation orally and in writing to address questions and concerns as well as advising them on the availability of NTSB investigative products.

Oversees proper planning and coordination of NTSB activities with representatives of transportation organizations, Federal, state, and local agencies, and non-profit organizations in the provision of accident survivor and family assistance services either on-scene or through remote interface.

Develops, revises, and implements policies, programs, and procedures focused on family assistance operations. Serves as a subject matter resources and advisor to NTSB employees regarding family assistance operations. Coordinates family assistance operations within the NTSB; develops case management procedures, evaluates the effectiveness of existing protocols, and proposes necessary changes to achieve short-and long-term program and agency goals.

Serves as an expert advisor to agencies and organizations developing family assistance plans and standard operating procedures by providing guidance on federal family assistance legislation (49 USC § 1136, 49 USC § 1139, 49 USC § 1140, 49 USC § 41113, 49 USC § 41313, and 49 USC § 24316), and approved NTSB policies and procedures related to family assistance operations.

Serves as the lead liaison with emergency management, first response/public safety agencies (i.e., law enforcement, fire, and EMS services), public health agencies, the coroner or medical examiner, other local agencies, hospitals, the American Red Cross, other non-profit and nongovernmental organizations, and the transportation organization involved in the accident regarding family assistance operations. Establishes contact with accident survivors and family members to provide accident investigation information; assists with the victim accounting process by determining the status and location of injured and uninjured persons; supports the medicolegal operation; coordinates access to available disaster mental health services; coordinates the recovery, management and return of personal effects; and coordinates visit(s) to the accident site for accident survivors and family members, when appropriate.

Physical Demands: The work includes being exposed to rigorous exercise, climbing, standing for long hours, bending, working on uneven or temporary surfaces, and working on ships or barges while at the scene of an accident. Accidents may be in austere environments, anywhere across the United States.

Work Environment: Work is primarily sedentary and performed in an office environment or classroom setting, where normal safety precautions are required. However, the incumbent may be required to occasionally go to accident scenes that contain wreckage that may contain hazardous materials which may exposed the incumbent to a variety of weather conditions and other environmental discomforts, such as remote or rugged terrain, snow, rain, temperature extremes, swampy or mountainous areas; potentially dangerous wildlife/marine life, heavy construction/recovery equipment, railroad and aircraft operational areas, and hostile settings that may require the use of hardhats, safety shoes, goggles, gloves, and other protective equipment.


Conditions of Employment

  • U.S. Citizenship
  • Males born after 12/31/59 must be registered for Selective Service
  • Resume and supporting documents (see "How to Apply" section.)
  • Suitability for Federal employment
  • Financial Interest in transportation enterprises will be evaluated on a case by case basis
  • Bargaining Unit Position: YES
  • Direct Deposit is required.
  • A probationary period may be required.
  • You may be required to complete a Confidential Financial Disclosure Report, OGE-450, upon entering the position and annually.
  • Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.
  • This position is eligible for periodic telework.
  • This position requires the incumbent to be available 24 hours/day, seven days/week (evening, weekends, or holidays), in an on-call capacity in the event of an accident response.
  • This position requires the incumbent to work at locations other than the official duty station and may include other duties as assigned.
  • This position requires occasional unpredictable travel, which may last up to several weeks with little notice.
  • This position may require the incumbent to relocate to accident sites that require functioning under intense physical and mental stress in support of the NTSB go-team launches.
  • This position requires the incumbent to deploy to accidents, which requires them to drive between various locations while performing their duties.


GS-14: You MUST have one year of specialized experience equivalent to at least the GS-13 grade level in the Federal service (experience may have been gained in the private sector). Specialized experience is defined as: (1) Knowledge of family assistance response operations following transportation accidents (i.e., aviation, railroad, highway, marine and pipeline), natural disasters, criminal events, or other critical incidents; (2) applied knowledge of project or case management of victim or family assistance in the aftermath of transportation accidents, natural disasters, criminal events, or other critical incidents; (3) the ability to communicate effectively with victims and family members of victims affected by disasters or other critical incidents; (4) the ability to coordinate and oversee family assistance operations during a disaster response and to serve as the lead liaison or advisor to agencies and organizations participating in the response; (5) the ability to develop, revise, and implement standard operating procedures, emergency response plans or other guidelines; (6) the ability to develop and deliver training programs focused on transportation family assistance operations to transportation organizations, non-governmental or non-profit organizations, state, local and federal agencies; (7) comprehensive knowledge of emergency preparedness, response, and recovery operations associated with complex disaster response.

For more information see link:

NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must clearly show the specialized experience and competencies related to this position. Failure to demonstrate how you possess the education, specialized experience and/or competencies will result in an "Ineligible" rating.


There is no educational substitution at this grade level.

Additional information

  • The National Transportation Safety Board (NTSB) offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and various benefits as well as work life amenities such as alternate work schedules, telework, flextime, fitness and transit benefits.
  • Moving expenses associated with permanent change of station (PCS) ARE NOT authorized for this position.
  • If you left Federal Employment and received a buy out and you are selected for this position, you may be required to repay the full amount of the payment.
  • Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) meet the basic qualification standards (including minimum educational and experience requirements; (3) be rated well-qualified for the position with a score of 90 and above on the rating criteria for this position; and, (4) submit the appropriate documentation ( to support your CTAP or ICTAP eligibility. For more information visit:
  • Note: ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
  • All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. OPM's web site at
  • Telework may be authorized on a case-by-case basis.
  • Multiple and subsequent vacancies may be filled from this announcement.
  • NTSB uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .