Client Service Specialist

Cogency Global Inc.
Dover, DE
Aug 15, 2022
Aug 17, 2022
Customer Service
Full Time
Client Service SpecialistDover, DelawareBenefits Offered401K, Dental, Life, Medical, VisionEmployment TypeFull-Time: M-FWorking Hours:9am - 5pm or 10am - 6pmAre you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Dover team? If you answered yes to these questions, then we have a position you should apply for!Summary:We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional "all business"A' organization. For consideration, please send us your resume and salary requirementsEssential Duties and Responsibilities: You will be in direct contact with clients -processing orders, resolving any issues, request for assistanceAbility to respond promptly to client questions and concernsHelping clients to use Cogency's proprietary applications (training provided)Guiding clients through the process of working with state and local public officesWorking with public offices and commercial agents on the client's behalfReviewing legal documentation -attention to detail is a must.Multi-tasking effectivelyExcellent customer service skillsProficient in Microsoft Office programs (especially Word, Excel, and Outlook software)Team playerGreat written and verbal communicationBachelor's degreePrior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)Together, we live our Core ValuesIntegrity: Doing the Right thing even when no one will know and walking the talkFairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.Fun: We believe in a fun work environment & have many team events that support the "A< oefun' cultureNo Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy and to further support our staff, we offer:35-hour work weekRelaxed and Casual dress code for Summer months & FridaysEducational assistance program for all of our eligible staff membersContinuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessionsAn Organization that gives back to Society - We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the yearA commitment to diversity & inclusion401k up to 4% price match, Access to FSA, Pre-Tax Transit benefit75% covered Medical Insurance & 50% covered Dental & Vision insurance

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